Report: #849684

Complaint Review: Public Storage

Submitted: Tue, March 06, 2012
Updated: Tue, March 06, 2012

Reported By: zidanyol — downey California United States of America

Public Storage

600 s grand ave, santa ana, California United States of America

Phone:
Web:
Category: Rental Stores

Public Storage terrible customer service ever santa ana, California

*Consumer Comment: So

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I am being charged for a service that I never used or purchased. I used public storage in Santa Ana location. Stayed 2 months and moved out on 3rd day of month. They normally charge for 3 days only if you move out before the 10th of each month. I also let them know in advance before the month. They still charged me for the whole month. I went there a few times , called customer service but they refused to refund. Customer service sends you to location, location sends you to customer service, they both dont help you but play with you a like a ball..Do not rent their places, they will steal your money. They are scammers. Terrible service. expensive too. go rent somewhere else. their 1 USD 1st month rent is bullsht, they will get your money.

This report was posted on Ripoff Report on 03/06/2012 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/santa-ana-California-92705/Public-Storage-terrible-customer-service-ever-santa-ana-California-849684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

So

AUTHOR: Robert - (U.S.A.)

SUBMITTED: Tuesday, March 06, 2012

What does your contract say about the amount you are charged?

If you gave PROPER notice, per the terms in the written contract, and they are still charging you then you have a valid complaint. But if the contract says that they will charge you for the entire month regardless of how many days you use, then I bet you are kicking yourself for not moving out 3 days earlier.