• Report: #149701

Complaint Review: Publishers Business Services

  • Submitted: Thu, July 14, 2005
  • Updated: Tue, January 06, 2009

  • Reported By:San Diego California
Publishers Business Services
217 N. Westmont Dr. Ste 2012 Altamonte Springs, Florida U.S.A.

Publishers Business Services Ripoff Contact Your States Attorney General and File a Complaint against this Magazine Scam, Deceptive Misleading Telemarketing, Ripoff Artists Altamonte Springs Florida

*UPDATE Employee: verification of Orders

*UPDATE Employee: verification of Orders

*UPDATE Employee: verification of Orders

*UPDATE Employee: verification of Orders

*UPDATE Employee: The Most Unproffessional Company I Have Ever Worked For

*UPDATE Employee: Could it be a simple case of buyer's remorse?

*UPDATE EX-employee responds: Publishers Business Services aka Publishers Direct Services

*UPDATE EX-employee responds: Publishers Business Services aka Publishers Direct Services

*UPDATE EX-employee responds: Publishers Business Services aka Publishers Direct Services

*UPDATE EX-employee responds: Publishers Business Services aka Publishers Direct Services

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Publishers Business Services representatives contacted me at my workplace on the premise of performing a survey. When I agreed to receive an informational mailing, Publishers Business Services subscribed me to numerous magazines at a significant expense of almost 700.00 to me without disclosing that they were doing so.

Publishers Business Services claims to have a recording on file that proves that I have agreed to this contract and to never cancel. They are lying.

I have called their offices on numerous occasions in an attempt to rectify this problem. Every time I have called I have requested to hear this supposed recording. Every time the representative agreed to produce it immediately, only to leave me on hold for extended periods of time and eventually be disconnected. My last contact was on July 12th 2005 where I spent over 2 hours in 4 phone calls in an attempt to correct this situation. I spoke with 4 persons and was treated the same every single time by Michelle, Theresa Riley, Regina King and a man who did not give his name. Only to be purposely disconnected, and/or transferred to recordings after a significant wait period every time.

It is obvious this is a tactic to frustrate my attempts to cancel their fraudaulent contract. I will never pay them a dime.

PBS and their owner Ed Dantuma have already be prevented from doing business and are under investigation in other states for fraud.

There is currently an on-going investigation into this company by the Florida Attorney General Charlie Crist. You can assist in this investigation by going to the Florida Attorney Generals Consumer Fraud complaint Website at...
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes
and file a complaint against these low lifes.
Hopefully if enough people do this we can shut this scam down.

Also contact your own Attorney General and file a complaint at their website.

Don't let these guys get away with this anymore!!

V.
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 07/14/2005 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Publishers-Business-Services/Altamonte-Springs-Florida-32716/Publishers-Business-Services-Ripoff-Contact-Your-States-Attorney-General-and-File-a-Compla-149701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

verification of Orders

AUTHOR: Anonymous - (U.S.A.)

There is a 3rd and a 4th step that is done before a lead becomes an Order.

The 3rd call is tape verified. At this time the order is gone over , and credit information is taken. We do this step to make sure that the order is understood, and at the end of the conversation we ask if the customer has any question.

4th step of the process we send out the information in writing . We wait ten days before we process the order. Even if we receive a letter/email after the ten days, and the customer has a post mark with in the ten day we cancel the order.. If the account has been processed the customer ends up with magazine at no charge.

There is not only one manager that runs all departments there are several.. collections, verification, data entry,sales, and customer services. We have employees that have worked for us for 20+ years. I'm sorry that above employee had a bad experience but there are proper channels to go make a compliant on management.


Any customer having a problem with there account should call 1-800-949-2271, and ask for customer service. There job is to solve the customers problem. If they can not help you, you need to ask or call back for the customer service supervisor.

you may also email them at. customerservice@magsubs.com

give them time to respond back to you.

I'm sure that every complaint here has been solved. If not please respond and we will make sure that your concerns are answered.

As our website states We guarantee 100% customer satisfaction if you are completely unsatisfied with your account it will be resolved.. This process takes time, but it will be done. Again I'm sure that every complaint on here the customer account was resolved, and they are still receiving magazines. If this is not true email us, and we will respond.
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#2 UPDATE Employee

verification of Orders

AUTHOR: Anonymous - (U.S.A.)

There is a 3rd and a 4th step that is done before a lead becomes an Order.

The 3rd call is tape verified. At this time the order is gone over , and credit information is taken. We do this step to make sure that the order is understood, and at the end of the conversation we ask if the customer has any question.

4th step of the process we send out the information in writing . We wait ten days before we process the order. Even if we receive a letter/email after the ten days, and the customer has a post mark with in the ten day we cancel the order.. If the account has been processed the customer ends up with magazine at no charge.

There is not only one manager that runs all departments there are several.. collections, verification, data entry,sales, and customer services. We have employees that have worked for us for 20+ years. I'm sorry that above employee had a bad experience but there are proper channels to go make a compliant on management.


Any customer having a problem with there account should call 1-800-949-2271, and ask for customer service. There job is to solve the customers problem. If they can not help you, you need to ask or call back for the customer service supervisor.

you may also email them at. customerservice@magsubs.com

give them time to respond back to you.

I'm sure that every complaint here has been solved. If not please respond and we will make sure that your concerns are answered.

As our website states We guarantee 100% customer satisfaction if you are completely unsatisfied with your account it will be resolved.. This process takes time, but it will be done. Again I'm sure that every complaint on here the customer account was resolved, and they are still receiving magazines. If this is not true email us, and we will respond.
Respond to this report!
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#3 UPDATE Employee

verification of Orders

AUTHOR: Anonymous - (U.S.A.)

There is a 3rd and a 4th step that is done before a lead becomes an Order.

The 3rd call is tape verified. At this time the order is gone over , and credit information is taken. We do this step to make sure that the order is understood, and at the end of the conversation we ask if the customer has any question.

4th step of the process we send out the information in writing . We wait ten days before we process the order. Even if we receive a letter/email after the ten days, and the customer has a post mark with in the ten day we cancel the order.. If the account has been processed the customer ends up with magazine at no charge.

There is not only one manager that runs all departments there are several.. collections, verification, data entry,sales, and customer services. We have employees that have worked for us for 20+ years. I'm sorry that above employee had a bad experience but there are proper channels to go make a compliant on management.


Any customer having a problem with there account should call 1-800-949-2271, and ask for customer service. There job is to solve the customers problem. If they can not help you, you need to ask or call back for the customer service supervisor.

you may also email them at. customerservice@magsubs.com

give them time to respond back to you.

I'm sure that every complaint here has been solved. If not please respond and we will make sure that your concerns are answered.

As our website states We guarantee 100% customer satisfaction if you are completely unsatisfied with your account it will be resolved.. This process takes time, but it will be done. Again I'm sure that every complaint on here the customer account was resolved, and they are still receiving magazines. If this is not true email us, and we will respond.
Respond to this report!
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#4 UPDATE Employee

verification of Orders

AUTHOR: Anonymous - (U.S.A.)

There is a 3rd and a 4th step that is done before a lead becomes an Order.

The 3rd call is tape verified. At this time the order is gone over , and credit information is taken. We do this step to make sure that the order is understood, and at the end of the conversation we ask if the customer has any question.

4th step of the process we send out the information in writing . We wait ten days before we process the order. Even if we receive a letter/email after the ten days, and the customer has a post mark with in the ten day we cancel the order.. If the account has been processed the customer ends up with magazine at no charge.

There is not only one manager that runs all departments there are several.. collections, verification, data entry,sales, and customer services. We have employees that have worked for us for 20+ years. I'm sorry that above employee had a bad experience but there are proper channels to go make a compliant on management.


Any customer having a problem with there account should call 1-800-949-2271, and ask for customer service. There job is to solve the customers problem. If they can not help you, you need to ask or call back for the customer service supervisor.

you may also email them at. customerservice@magsubs.com

give them time to respond back to you.

I'm sure that every complaint here has been solved. If not please respond and we will make sure that your concerns are answered.

As our website states We guarantee 100% customer satisfaction if you are completely unsatisfied with your account it will be resolved.. This process takes time, but it will be done. Again I'm sure that every complaint on here the customer account was resolved, and they are still receiving magazines. If this is not true email us, and we will respond.
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#5 UPDATE Employee

The Most Unproffessional Company I Have Ever Worked For

AUTHOR: Anonymous - (U.S.A.)

yesterday, i wrote a rebuttal defending the "sales" tactics, because in all honesty for the most part as i stated, most of us follow the script we are given. the people that are complaining about being scammed have more than likely been scammed in some way, but i still stand by what i said about how the potential consumer has three chances to say no to the deal, unless of course like many people say, they were so busy they just wanted to get us off the phone.

with that being said, i have decided to leave the company because i can no longer allow myself to perform a job that is based on deception, half truths, and most of all a company that is ran so unproffessionally and this is why i have decided to write about the goings on in this establishment.

when you go in for an interview, jeff the sales dept. manager tells you that there is no quota and that you can work saturdays if you want overtime or if you want to make up a day that you missed during the week. NOT TRUE at all. we have to get a minimum of 4 sales per day, and there are no saturdays to work. in addition, feel free to stop in and ask jeff how many men he has working in sales. the answer will be zero. jeff is a perverted person who literally paid for his personal assistants breast augmentation, her name is melinda and she has been there for 10 years. her job is to close the deal and she makes more money than she could possibly deserve. while she waits to close deals she literally sits and colors in a coloring book, takes more cigarette breaks than anyone else is allowed to take.

moving on...there is so much favoritism that goes on in this place, i just stand in awe sometimes. if you are beautiful, young and dress provactively you have job security beyond job security. basically it is us rejects that get the "privilage" of working in sales. the beautiful girls have the good positions, such as customer service, data entry, and other various easy positions. i have lupus and i have to miss work sometimes once or twice a week, and although jeff has been tolerant for the most part, it's not due to a compassionate heart. he doesn't want to fire me because he's afraid i will file for unemployment. however lately i have been documenting some of my co-workers attendance and there are at least two other girls who miss an average of two days per week as well, and it's not because of being sick, for the most part at least half of the office misses one or two days a week many times. however, my supervisor constantly comes to me and says that jeff will not tolerate anymore of my absences and that my doctor appointments have to be made on fridays only for now on. friday we work a shorter day. i was also once told that i had to put a sandwich back that i had started to eat because it wasn't lunch time yet, however everyone in this office including the supervisors eat before and after lunch on a regular basis.

in our script we are only allowed to mention the magazines that are on our list. but there is one girl who kept on saying we have cosmopolitan even after she was told not to say it at least twice, and instead of being reprimanded she was actually promoted to collections, where you make much more money. she also was absent alot and was actually fired because of it, but she begged jeff to let her keep her job so he put her in collections. she also happens to be well endowed and attractive. she has been fired and re-hired numerous times, so it's not like she didn't know the rules. we also are not allowed to mention anything about shipping and handling, we are supposed to say "to help us defray the cost of getting the magazines out to you", but a girl who sits next to me says we have a free gift for you and another girl says shipping and handling all of the time. my point is that these are high producers and that is why they get away with going off of the script. we are given leads throughout the day, and the supervisor is the one who goes through them to select who gets what. it's no wonder some people can get 15 sales in one day while others barely get the 4 that is required. the favoritism in this establishment is sicking to say the least.

in closing we are being sued by walgreens and walmart so far, and it is due to the unethical tactics that are used to get sales and to collect on accounts. at one time this company may have been a decent company but jeff is very greedy, we get 1.00 per sale and each sale brings in 716.00. jeff justifies this by saying that he pays us 7.50 per hour. i do believe this company should absolutely be shut down because if it isn't people are going to continue to be mislead, decieved, and eventually jeff is going to end up being sued by so many companies. we have to call people at work, and of course for the most part we get people who say that they are too busy to talk, but we are told to tell them that is only takes a moment or two. it actually ends up taking about 5 minutes if you do get the sale.

i hope this helps in closing down this company, and i hope it happens very soon.
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#6 UPDATE Employee

Could it be a simple case of buyer's remorse?

AUTHOR: Anonymous - (U.S.A.)

to all that are complaining about this being a scam, i have information that will be beneficial to both sides so please keep this in mind. first off, we are given a script to follow and most of us do. there are a few that don't and unfortunately they are not supervised appropiately, since it's all about getting the sale. yes there are people that will lie about things like carrying magazines that we don't actually carry, and yes we have people who talk very fast almost as to confuse the potential client. however, in defense of the company when the origianl contact person, the telemarketer if you will explains the payment process and how it works, etc. we don't stop there. we then put our supervisor on to go over the 29.90 per month for 24 months, and then she explains that basically the reason for this is to double up on the payments so that they pay it off, and then for the remaining 36 months there are no payments. we are not asking them to pay for the magazines, and we don't say survey, we say we have a few questions on your buying habits and we ask if they can take a couple of moments to answer the questions. they either say yes or no. once the questions are answered we simply tell them that for helping us the advertizers have authorized us to send 5 magazines of their choice from a list of over 100 top shelf magazines, so in other words they have the chance right there and then to hang up or decline. if they don't then we go on to explain that we do ask for help to defray the cost of getting them through the mail to them. after all getting 7 magazines through the mail for 30.00 a month is not a bad deal especially when you consider that magazines go for about 4.00 to 7.00 eachmultiply the minimum payment of a magazine 4.00 at 7 magazines you have 28.00 and thats just the minimum if you were to go to 5.00 or 7.00, obviously it would be much more. so considering that the consumer is getting 7 magazines for 30.00 a month for 24.00 of the 60.00 i don't think that's a bad deal at all. secondly and most importantly, after they have talked to us, then to our supervisor who goes over it thouroughly and even asks at the end if they have any questions, they have the option to opt out right then and there. thirdly, it then goes over to our verifications dept. who again calls the consumer and explains the total price of 716.00 and that it is broken down into the payments of 29.90 per month. in other words, the consumer has three chances to say NO. it is my personal opinion that once they have had a chance to think about it they have buyer's remorse and since most of us don't want to blame ourselves when we get ourselves into something that we maybe should have thought about, we get blamed. again i want to empasize that we give the consumer three chances to opt out. it is up to them, and most people just don't know how to say no. again also i will admit that there are some employees that use manipulating statements or mention magazines that we don't have to get that sale, and that is totally wrong. but for the most part most of us do our job well and we too have to make a living. i don't believe for a minute that getting 7 magazines for 30.00 a month for only 24 months out of 60 months is a bad deal at all, in fact it's an excellent deal if you compare it to shelf prices. i have a 23 old daughter who would love to be able to take advantage of this, but we live in florida and so we are not eligible. in closing i am very sorry for those of you who feel like you have been ripped off, but the bottom line is that you 3 chances to say no, and the last person you speak with goes over the total price and also asks you if you understand what you are accepting. it's human nature to blame others when we make mistakes. and because telemarketers get such a bad rap, not all of us are bad people, we are just trying to survive in a horrible economy and believe me if i could get a job in the field i am experienced in i would not be doing this. i'm not a sales person and nothing makes me happier when i get a hold of someone who gets so excited about the deal we offer. i have even had people ask if they could put the entire 716.00 on their credit card right then and there, but i tell them that we don't handle that and we never take personal payment info over the phone, unless of course it's in collections. my educated guess would be that most of the consumers who are complaining are people who go home and tell their spouse what they did, and a huge argument breaks out and then the buyers remorse comes into play and of course they are going to say that we pressured them. and let me reassure you that i do not love this job by any means, i get cussed out, hung up on, told to get a real job, told to go back to school so i can get a real job, and just plainly spoken to by some of the rudest people i have ever come in contact with. all because telemarketers have such a bad reputation. i once had a man get so angry with me that i called him back and told him that maybe i should just quit my job and let your taxes support me to stay at home. you have no idea what the job market is out there, especially in florida where illegal aliens have a far better chance of getting a good job, than i do. and in fla. most jobs in my field, administrative asst. now require that you speak spanish. in closing i just want to leave you with a thought...one day your job may lay you off and you may think that you just have to go out and search your field and finding a job will be easy. you will then see for yourself how hard it is, and one day it may be you calling me, asking me to buy something.
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#7 UPDATE EX-employee responds

Publishers Business Services aka Publishers Direct Services

AUTHOR: Jackie - (U.S.A.)

They have two locations here in Florida and I worked for the one located in Miami, Florida. I got a job here because I had just come out of rehab and I just needed a job so that I could have money. Their ad on the internet was misleading. It said looking for an office phone person. So I figured it was a secretarial job. She hires me as soon as she sees me and I still have no clue what I'm going to do. So when I go in the next day they give me a script and I'm just like okay...
Anyways to make a long story short after having realized thast we rip off people I decided to quit. They reqiure you to make 3 sales a session or else your job is on the line. You get bonuses for sales and that are constantly screaming at you to get sales. I couldn't take it anymore. You don't wear headsets like the ones shown on their website. You use a standard office phone and call numbers from a pile of cards they give you. It's a horrible job to have. Point blank if these people call you don't give them your name and tell them to put you in their do not call pile. That's the only way to get rid of them.
These are the correct addresses and phone numbers:

9400 S. Dadeland Blvd. Suite 370
Miami, Fl 33156
(305)670-3455

Main office:
217 N. Westmonte Dr. Suite 2012
Altamonte Springs, Fl 32714
(407)774-5335
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#8 UPDATE EX-employee responds

Publishers Business Services aka Publishers Direct Services

AUTHOR: Jackie - (U.S.A.)

They have two locations here in Florida and I worked for the one located in Miami, Florida. I got a job here because I had just come out of rehab and I just needed a job so that I could have money. Their ad on the internet was misleading. It said looking for an office phone person. So I figured it was a secretarial job. She hires me as soon as she sees me and I still have no clue what I'm going to do. So when I go in the next day they give me a script and I'm just like okay...
Anyways to make a long story short after having realized thast we rip off people I decided to quit. They reqiure you to make 3 sales a session or else your job is on the line. You get bonuses for sales and that are constantly screaming at you to get sales. I couldn't take it anymore. You don't wear headsets like the ones shown on their website. You use a standard office phone and call numbers from a pile of cards they give you. It's a horrible job to have. Point blank if these people call you don't give them your name and tell them to put you in their do not call pile. That's the only way to get rid of them.
These are the correct addresses and phone numbers:

9400 S. Dadeland Blvd. Suite 370
Miami, Fl 33156
(305)670-3455

Main office:
217 N. Westmonte Dr. Suite 2012
Altamonte Springs, Fl 32714
(407)774-5335
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#9 UPDATE EX-employee responds

Publishers Business Services aka Publishers Direct Services

AUTHOR: Jackie - (U.S.A.)

They have two locations here in Florida and I worked for the one located in Miami, Florida. I got a job here because I had just come out of rehab and I just needed a job so that I could have money. Their ad on the internet was misleading. It said looking for an office phone person. So I figured it was a secretarial job. She hires me as soon as she sees me and I still have no clue what I'm going to do. So when I go in the next day they give me a script and I'm just like okay...
Anyways to make a long story short after having realized thast we rip off people I decided to quit. They reqiure you to make 3 sales a session or else your job is on the line. You get bonuses for sales and that are constantly screaming at you to get sales. I couldn't take it anymore. You don't wear headsets like the ones shown on their website. You use a standard office phone and call numbers from a pile of cards they give you. It's a horrible job to have. Point blank if these people call you don't give them your name and tell them to put you in their do not call pile. That's the only way to get rid of them.
These are the correct addresses and phone numbers:

9400 S. Dadeland Blvd. Suite 370
Miami, Fl 33156
(305)670-3455

Main office:
217 N. Westmonte Dr. Suite 2012
Altamonte Springs, Fl 32714
(407)774-5335
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#10 UPDATE EX-employee responds

Publishers Business Services aka Publishers Direct Services

AUTHOR: Jackie - (U.S.A.)

They have two locations here in Florida and I worked for the one located in Miami, Florida. I got a job here because I had just come out of rehab and I just needed a job so that I could have money. Their ad on the internet was misleading. It said looking for an office phone person. So I figured it was a secretarial job. She hires me as soon as she sees me and I still have no clue what I'm going to do. So when I go in the next day they give me a script and I'm just like okay...
Anyways to make a long story short after having realized thast we rip off people I decided to quit. They reqiure you to make 3 sales a session or else your job is on the line. You get bonuses for sales and that are constantly screaming at you to get sales. I couldn't take it anymore. You don't wear headsets like the ones shown on their website. You use a standard office phone and call numbers from a pile of cards they give you. It's a horrible job to have. Point blank if these people call you don't give them your name and tell them to put you in their do not call pile. That's the only way to get rid of them.
These are the correct addresses and phone numbers:

9400 S. Dadeland Blvd. Suite 370
Miami, Fl 33156
(305)670-3455

Main office:
217 N. Westmonte Dr. Suite 2012
Altamonte Springs, Fl 32714
(407)774-5335
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