- Report: #408127
Report - Rebuttal - Arbitrate
Complaint Review: Publishers Business Services
Publishers Business Services217 N. Westmont Dr. Ste 2012 Altamonte Springs, Florida U.S.A.
Publishers Business Services magazine subscription ripoff with suspect recording Altamonte Springs Florida
*UPDATE Employee: Verification Procedures
Today a man from Publishers Business Service called me demanding payment of $29.90 per month for shipping and handling of magazines that I had not even received yet. I told him that I did not order the magazines. He said he had the recording of the telephone conversation from October. I told the man that I recalled speaking to the marketer but said I did not want the magazines when I learned they were not truly free. He passed me on to a young lady in Customer Service who played the recording. I told her that I was not convinced the recording was complete because it was not clear and did not include me ending the call. I believe the portion of the recording with me refusing the order was edited out.
I told the lady that to send a detail invoice to me including the business name, physical street address, and telephone number, and detail listing of magazines that were being billed. She said well, the business name is Publishers Business Service. I said, OK where is it located? She replied, We are located all over. I said, Exactly where are you located? Where are you calling from now? She mumbled and when I asked her to repeat she said, Florida. She was speaking very clearly until I asked for a few simple details about the company. I asked, Where in Florida? She mumbled again, Altamonte Springs. I asked her to spell that and she said, Let me transfer you to my supervisor so she can cancel this all out for you and be done with it. I know she could hear me typing on my computer as I was searching for information about the company. The supervisor was very courteous and quickly gave me a 5-digit+1-alpha character cancelation number. I asked for her name in case someone thinks I made the number up and she gave me a name. She said that if I receive another bill or phone call, just give them this number.
Charlotte, North Carolina
This report was posted on Ripoff Report on 01/05/2009 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Publishers-Business-Services/Altamonte-Springs-Florida/Publishers-Business-Services-magazine-subscription-ripoff-with-suspect-recording-Altamonte-408127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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