First, I responded to an email from Publisher's Clearing House claiming that I could possibly be a winner. I had to submit an entry form on which were listed several companies like magazine publishers. Although they claimed no purchase was necessary to win they listed several pages from which I could choose something. When I saw Free Trial for Ivory White, I clicked on that, just so I wouldn't have to look at any more pages. It said Free, pay only shipping. I didn't really want it, but it was the only thing marked FREE. Big mistake.
When I received the package from Ivory White I decided I didn't want it and didn't know anyone else who would use it, so I threw it away. Second big mistake, but it was free, right? Imagine my surprise when I got my bank statement today and found a charge of $78.41 for a shipment from Ivory White!! I called them at their 800 # (800-964-4593)and I spoke to Doug about it. He said the package I had received had two boxes, one was the free trial, the second one was the actual thing, the one for which I was billed. Not only that, they had me down for future shipments! He also said that since it had been over 10 days, it was too late to return it for a refund.
Had I realized when I first opened the package that it was not the free trial but the actual thing, I most certainly would have returned it then and there. It was only today, 3/10/08 that I found out what had happened. I eventually spoke to another representative, Megan, and she told me the same thing. I asked for the name of the manager of Ivory White and his name is Steven Vanderburg but I'm sure his answer would be the same. I left my phone number but I doubt anyone will call me back.
I am now out $78.41 for a product I didn't want and no longer even have in the house to return it. I really feel this is a classic case of "bait and switch" and want my money back. Mostly, though it's to warn people to stay away from Publisher's Clearing House emails. Delete them immediately! It's a scheme to separate you from your money. And of course they've got all these cleverly written contracts to fool people into thinking they're agreeing to one thing and actually agreeing to another.