• Report: #278172

Complaint Review: Publishers Clearing House

  • Submitted: Wed, October 10, 2007
  • Updated: Wed, October 10, 2007

  • Reported By:Marion Alabama
Publishers Clearing House
pch.com Port Washington, New York U.S.A.

Publishers Clearing House Falsification of transaction record & failure to issue refund as promised Port Washington New York

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PCH has falsified the record of a purchase to indicate that I returned
merchandise which I, in fact, never received. The customer service
representative whom I called stuck to this story & told me to expect a refund. When I emailed them weeks later to ask about my refund, they claimed to have no record of the orignal transaction. Then, why was there a
$26.95 charge on my credit card statement dated July 23?

I have since called their corporate headquarters & mailed them a letter of
complaint against customer service. The revised official version of what
happened is as follows:
(1)) I "returned" the merchandise
(2) A credit was issued on August 23. Really? Not on my credit card.
Then it must have been a check. " Must have been"? Don't they know?
(3) Customer service should be glad that I am an honest person. Their records now seem to indicate that I paid twice & they owe me $59.

I have been told that corporate headquarters will take charge & order customer service to issue a check for $26.95. That remains to be seen. If it were not for the fact that money is owed, this would be one of the most hilarious examples of stupidity & incompetence that I have encountered.

Marion, Alabama

This report was posted on Ripoff Report on 10/10/2007 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Publishers-Clearing-House/Port-Washington-New-York/Publishers-Clearing-House-Falsification-of-transaction-record-failure-to-issue-refund-as-278172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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