- Report: #918126
Report - Rebuttal - Arbitrate
Complaint Review: Puente Hills Nissan
Puente Hills Nissan17320 East Gale Avenue, Industry, CA 91748 City of Industry, California United States of America
Puente Hills Nissan Finance Manager Submitted Fraudlent Contract for 72 Months In Stead of 60 Months at the 60 Rate City of Industry, California
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I spoke with Mr. Julian who addressed himself as the general
sales manager for Puente Hills Nissan located in the city of Industry,
California. Basically he said that he
spoke with the president of Puente Hills Nissan and he reviewed all of his
paperwork and it showed that I signed the paperwork so they are covered and he cannot
rewrite the contract!
THIS CONTRACT WAS WRITTEN IN FRAUD AND IT SHOULD BE TERMINATED FOR DEFAULT! Mr. [continued below]....
I signed a new contract on the 15th for a term of 60 months that I did not receive because the finance manager never gave it to me but he back dated the contract and kept the former terms in it for 72 months with the new payment of $300.88. I AM ON A FIX INCOME AND WOULD HAVE NEVER AGREED TO A 72 MONTH TERM.
THE FINANCE MANAGER (Joey) MANIPULATED THE COMPUTER SYSTEM TO MAKE IT LOOK LIKE I SIGNED FOR 72 MONTHS. I REALLY WISH A LIE DETECTOR TEST CAN BE ADMINISTERED TO BOTH OF US TO SEE WHO IS TELLING THE TRUTH AND THAT THE FORMER GENERAL MANAGER DEAN CAN BE SUBPOENA.
This dealership has a history of defrauding customers and has changed ownership several times because of problems within their management structure!
NOTE: Julian was not the general manager and I believe he is
not a general manager now but an associate manager! Dean was the general
manager! This dealership lies about everything! I was promised a stereo and was
told they had to special order it and when it comes in they will call me! This
is a new car dealership and they have 100s of stereos in their inventory! All
they do is LIE LIE AND TELL MORE LIES!
I was told on the telephone prior to going down there by a company
Representative named Romeo that I could trade in or sell my 2009 Sentra to
Puente Hills Nissan. I found a cheaper car which was a 2011 Nissan Versa that was
sticker price for less than $11,000.
I told the sales manager that I had changed my mind but was
told that it was too late and that I had to take the vehicle! Nissan had the
car salesman trail me home in the new vehicle so it would show that I took
possession of the new car. I told them I needed some time to think about it but
they said it was too late!
I ended up with two Nissan cars and had to voluntarily surrender my 2009 Sentra (Repossession) which impacted my credit score badly all because this dealership was determine to make a sale at any cost even if it bent the rules to do so. After going through the finance department and signing the contract that night. I had changed my mind because I thought the car was costing too much money and I wanted to go home and think about it.
I was told by the Finance manager that there is no cooling
off period in California and once I sign the contract I had to take possession
of the vehicle. The contract dated October 15th is the contract
that I had signed to cancel. The contract date should have been October 12.
This finance manager (Joey) changed the contract terms that I signed that night
from 60 months to 72 months at $300.88 a month.
The $300.88 a month was the agreed upon terms for 60 months that he never provided a copy to me after he stood up and tore up the old contract saying that the bank has never did what they were doing for me. The contract I received was the original contract without the terms me and the general manager agreed upon.
I feel that this finance manager (Joey) along with the general manager Dean should be held accountable for their actions and persecuted to the fullest extent of the law! I spoke with an attorney who informed me that he has had previous dealings with this company in the past.
The attorney name will be provided to the proper legal authorities if requested. I would have addressed this issue much sooner but this attorney told me not to and that he would handle it. This attorney kept all of my paperwork for over 6 months then decided not to handle the case!
After reading the specifications and info about this 2011 Versa on the Nissan corporate website and based upon my credit the vehicle was priced at $216.87 per month for five years. I returned to Puente Hills Nissan on October 15th and asked to speak with the president of the dealership.
When I went into the finance department the tricky finance
manager (Joey) kept adding things and he (finance manager Joey came up with
$300.88 which I objected to but finally agreed to for 5 years. He the finance manager stood and said the bank never accepts
a new contract after an original is signed and he showed me the contract and he
ripped it up right there in front of me.
The original contract was not for $300.88. That amount is
what I last agreed on for 5 years. I had called the dealer prior to me going on the internet
and finding you (car Lawyer) and asked to speak to the finance manager. I told
him about the situation on my credit report showing 72 months instead of 60
month which I had agreed on.
I asked the finance manager could I speak to Dale (General
Manager), and he said no one by the name of Dale works there. As far as I know the finance manager presently working there
may not be the same finance manager that I previously dealt with. I feel that this dealership has committed buyer fraud. Yes
that is my signature on the contract, but this contract was tore up in my
presence only to be submitted to the finance company (Balboa Thrift and Loan)
after I left with the terms changed.
The $300.88 was the amount on the new contract but for only
5 years. There were two contracts as you can see but where is the 2nd
contract? This was a part of the first contract. If you look on the better business bureau ratings for this
dealership there grade is still probably poor. It had a grade of D- in October
of 2010. Update of BBB Ratings: as of 10-23-2011 this dealership
shows a rating of A+. You can review it here:
It looks like this could be a different management team than
the one I encountered in 2010. I may have dale who was the general manager at
This report was posted on Ripoff Report on 07/26/2012 07:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Puente-Hills-Nissan/City-of-Industry-California-91748/Puente-Hills-Nissan-Finance-Manager-Submitted-Fraudlent-Contract-for-72-Months-In-Stead-o-918126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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