- Report: #930704
Report - Rebuttal - Arbitrate
Complaint Review: Pugz Brand
Pugz Brand920 Clifton Blvd. Toledo, Ohio United States of America
Pugz Brand Refuses to replace lost shipment or to issue partial refund. Toledo, Ohio
*Author of original report: Final Comment
*General Comment: Received Excellent Service from Pugz Brand
*General Comment: Locations, Mailings, & Attitudes - Oh My!
*REBUTTAL Owner of company: locations
*General Comment: In support of Ms. Peters
*REBUTTAL Owner of company: Bad Company? BBB Doesn't think so
*REBUTTAL Owner of company: Woman?
*Author of original report: Update on Pugzbrand report
*Consumer Comment: Customer since 2006
*REBUTTAL Owner of company: Consumer Failed To Read Policy
By now they certainly have spent the nearly $200 I sent them in June and all we got was 21 lbs of food. As far as they are concerned, that's the end of the story. So sad, too bad. They have lost a potential regular customer that places large orders. And now I need to show the world what kind of a company they really are to prevent someone else from getting taken.
Anyone who would scam a charity shelter for innocent animals doesn't deserve any respect or consideration.
It's interesting that they made sure to have a sneaky escape clause in their terms of service (in the "fine print") to prevent any liability. Makes one wonder if they planned on taking advantage whenever a larger order comes in.
When they suggested that I solicit donations of food from the larger petfood companies, I had to explain that we can't do that. That requires being a non-profit company. We are not a non-profit because our lawyer actually stole all our money a few years ago and we have never fully recovered from the financial loss. And now we have another financial loss to deal with, thanks to Pugzbrand.
If we didn't still have all the animals here, I would simply quit and chalk it all up to...what...bad luck? Jerks? No one cares? But I can't let the innocent animals starve because humans don't care. So we just keep on struggling to make ends meet. It's sad that no one cares.
This report was posted on Ripoff Report on 08/21/2012 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pugz-Brand/Toledo-Ohio-43607/Pugz-Brand-Refuses-to-replace-lost-shipment-or-to-issue-partial-refund-Toledo-Ohio-930704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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