My name is Clay Jeppsen, my wife and I moved into our brand new Pulte home in Mesa AZ April 27th 2012. The first 2 months we lived there we had our house torn apart like a construction zone because of 4 different plumbing leaks that damaged multiple rooms, ceilings, carpet, walls and cabinetry. The 1st leak we thought was an oversight, the 2nd leak may have been a coincidence. Then when the 3rd leak happened we thought "ridiculous". Then when the 4th leak happened we thought it must have been a joke. Maybe some restoration company sabotaged the job so they could have future work. Pulte took 2 months to get the work done on the 4 leaks. When the 4th leak was brought to there attention, they tried to make it look like it was our fault because they were ashamed.
Note: we finally got to a point in our lives where we wanted to reward ourselves with a newer, nicer home to raise our family in. We have grown out of our old one. But our old home of 10 years never had this many problems. We spent twice as much money on this home and now we don't think it was worth it. We are 2.5 months in and we are completely disheartened with our new home. That's a stinky feeling when we hoped to stay here for 15 years. During the first 2 months living here we couldn't even use our new kitchen, my wife couldn't bring friends or family over to show them her new home, all conversations with them was about how we've had problem after problem and how embarrassing it is that we bought a lemon. That stinks too.
What bothered me the most as husband and protector, was that I had to be at work while my house was filled with servicemen and my wife was home alone. I tried to come home sometimes but I couldn't be there everyday. That left a sick feeling in my stomach daily. I had no idea who these guys were or what their background was. I was a cop for 10 years so you can imagine how that made me feel. Bad things happen everyday in the walls of your own home. My point........Pulte never even recognized these pains, never sent my wife flowers or a gift card to say sorry. Horrible customer service in my eyes. We couldn't live in our home the first two months. Our safety was jeopardized in more than one way. I am asking them for the equivalent of 3 months mortgage back in cash. But they won't respond to even address my complaint. So I have turned to social media and blogs to see if I can get a response this way. Social media and brand managers seem to care a little more than frontline customer service. Pulte Homes is awful.CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.