• Report: #310307

Complaint Review: Pumppers Trust

  • Submitted: Tue, February 19, 2008
  • Updated: Sat, July 12, 2008

  • Reported By:Va Beach Virginia
Pumppers Trust
PO Box 2688 Sumter, South Carolina U.S.A.

Pumppers Trust - Mrs. Clean's Pump-It-Off Lied and stole my money Sumter South Carolina

*UPDATE Employee: With the express purpose of resolving customer concerns posted on RipOffReport.com Pumppers Trust is contacting past and present customers that have f

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I admittedly am a sucker for kids trying to earn some money, so back in October 2007 when an African-American young lady came to the door selling this purple cleaning agent she called "Pump-It-Off" I let her show it to me. She told me about it and demonstrated on my vinyl siding and my concrete stoop (there is still a clean spot there by the door). I told her I'd take it. I was a bit surprised when she said it was $49.95 a bottle, but I figured it's for a worthy cause. Now, four months later, in February 2008, having stumbled across several complaints of this as a scam, I decided to check into it further.

She had asked for cash, but I didn't have that much, so I wrote a check. The invoice she wrote came to $57.45, and at the time I didn't question it, but looking back at it now, I see a discrepancy. On the invoice she charged me $5.00 "Processing and Handling Charge". That plus the $49.95 should have added to $54.95, not $57.45. That extra $2.50 would just cover the Virginia state sales tax, but a South Carolina company shouldn't be charging Virginia sales tax, should it? I was not too observant at the time, I was glad to see her on her way.

The next day, while I was at work, she called my home and told my wife she had "lost" my check, and asked for another one. My wife was wary and called me, but I told her to go ahead (foolish me!). The girl came and collected the second check.

I had meant to watch online to see if the check cleared, but I didn't see it right away, and soon forgot about it. I had forgotten that I had not written the check from my online bank checking account, but from my credit union checking account, which I seldom use. Today, after reading about the scamming complaints, I tracked down the two back-to-back check numbers, then got online to my credit union to find that, of course, BOTH checks had been cashed! Thus, I ended up paying $115 for one quart of purple soap! And they ended up scamming me for twice the cost of a quart of the stuff.

So I guess I'll be a bit more wary when the next kid comes to the door selling something. Even if it is legit, he or she will bear the brunt of the previous scammer's unscrupulous activity. I may try to call or contact Pumpper's Trust, but I have little hope of getting any satisfaction, especially after four months have passed (and I haven't even used any of the cleaner!).

George
Va Beach, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/19/2008 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pumppers-Trust/Sumter-South-Carolina-29151/Pumppers-Trust-Mrs-Cleans-Pump-It-Off-Lied-and-stole-my-money-Sumter-South-Carolina-310307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

With the express purpose of resolving customer concerns posted on RipOffReport.com Pumppers Trust is contacting past and present customers that have f

AUTHOR: Pumpitoff Customer Relations - (U.S.A.)

Dear George,
On behalf of Pumppers Trust I would like to apologize for any inconvenience you experienced with regard to your purchase of our product.

I assure you that corrective actions were taken to prevent this type of incident from happening in the future. Pumppers Trust prides itself on providing our customers with the best products and service. We know that customer service is the most important part of what we do and we must take responsibility when things go wrong. If your complaint has not been resolved to your satisfaction, please contact us at your earliest convenience and we will take action to meet your conditions of satisfaction with the utmost urgency.

Eddie Hokett
Customer Relations
Pumppers Trust

We have a complete desire to rectify any situation that concerns our customers. Please contact us at your convenience.

Phone: 803.481.3190
Email: mrscleanpumpitoff.net
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