- Report: #843582
Report - Rebuttal - Arbitrate
Complaint Review: Purasilk
Purasilk2500 E. Imperial Hwy Suite 201-273 Brea, CA 92821 www.purasilk.com, California United States of America
Purasilk Natural Health Network Purasilk Deception Will Not Honor Warranty False Representation Of Warranty www.purasilk.com, California
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Here's how they trick you into never being able to get a refund on the product. They promise a 30 day refund if you are unhappy for any reason. But they automatically put you into an auto ship program whether you want it or not. And then in a totally different area of the terms, which is far removed from and separated from the actual warranty section they say that the auto ship plan does not allow for any warranty. But they don't allow you to go into any other plan at all to get the product order. There are no alternative choice of plans ... the only thing you can do is auto ship. So it totally contradicts the warranty commitment and they know they are doing that and setting you up to be screwed if you may want a warranty. This is deception and trickery at best. When you try to tell them you don't want auto ship before you know that you are going to continue using the product regularly they tell you that you can change the frequency of the auto ship but there is not getting out of that auto ship and that's where you get screwed out of them being responsible to their warranty commitment.
Watch out for this company. I am really upset that they had the audacity to trick their consumers this way. Please BEWARE. This company is very rude to deal with and they hang up on you whenever they feel like it. They say there is nothing they can do and yet to return anything you need to get them on the phone just to get the RMA number from their customer service. Even the supervisors are hang up happy. Nobody wants to take responsibility for their false and deceptive program rules and it was a miserable experience and not worth any of the hassle. The product did not work at all for reducing wrinkles. The only nice thing about the product is that it goes on silky and smooth. But does nothing at all for results.
This report was posted on Ripoff Report on 02/23/2012 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Purasilk/wwwpurasilkcom-California-/Purasilk-Natural-Health-Network-Purasilk-Deception-Will-Not-Honor-Warranty-False-Represen-843582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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