• Report: #1073566

Complaint Review: Puravida Lefestyles

  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013

  • Reported By: M — Owego New York
Puravida Lefestyles
Blvd. Kukulcán Km. 3.5, Zona Hotelera Internet Mexico

Puravida Lefestyles Premiere Cancun Vacations Puravida Lifestyles Scam....Won't let you cancel Cancún, Q.Roo México Internet

*UPDATE Employee ..inside information: Resolution

*Author of original report: Refund will be given

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Bought into a high pressure sales pitch because they had served us alcohol all afternoon. You had to sign that day otherwise you could not get the deal. Supposedly, we purchased and are unable to cancel a vacation package. When it said we had 15 days that you had to cancel in writing and that was done by myself. Now, they say we cannot cancel anything, stating everything had to be cancelled within 5 days (which they make sure you are still on vacation on the 5th day by scheduling your appt the 2nd day you are there.) The only 5 day clause theey speak of was for a full refund of the downpayment. 


This report was posted on Ripoff Report on 08/06/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Puravida-Lefestyles/internet/Puravida-Lefestyles-Premiere-Cancun-Vacations-Puravida-Lifestyles-ScamWont-let-you-c-1073566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee ..inside information

Resolution

AUTHOR: Pura Vida Quality Control - ()

We take all client criticism very seriously and do our best to address each issue in order to reach an amicable resolution.  We have, this date, begun to process your refund and same should be received by you over the next couple of days.  We thank you for bringing this matter to our attention as and for allowing us to resolve your concerns.  It is customer feedback such as yours that permits us to continually improve our quality of service and company as a whole.  

Sincerely,

QUALITY CONTROL

PURA VIDA LIFESTYLES

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#2 Author of original report

Refund will be given

AUTHOR: Misty - ()

Per Christina at Sunset Group Corporate office....they willbe issuing a full refund. Will be very happy to have my money back!!!

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