This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
My spouse and I joined Pure 24 Fitness at the beginning of 2011. We did not sign a contract, but chose a month-to-month payment option. For the first two months, my husband and I were both doubly charged the membership fee. I contacted "Eric" the owner who informed me that the person that signed us up erroneously entered our information into the computer incorrectly. He provided the option of receiving two months without additional fees or our money back. Little did I know, I should have cancelled at that point and asked for our money back. We went with the additional two month option. Things were going along fine until my husband and I decided to cancel on July 11, 2011. The reason for doing this, was as the months went by our account kept getting charged earlier and earlier in the month, even though we agreed for the payment to come out of our account the 15th of every month. As the onset of our membership seemed a little shady, we decided it was time to get out now. Both my husband and I walked into the Walkersville, MD location and signed the paperwork to cancel. We read the cancellation paperwork that stated our membership would be cancelled in 30 days. This would have technically made the cancellation effective 08/11/2011. But, we were still charged for August (which I figured we would be) plus an additional $20. I had no idea what the additional $20 was for, but figured it was an additional cancellation fee. We let it go and thought it would stop. Well... September 6 (not the 15) my husband and I were both charged an additional months worth of fees. I called Eric, which as members know is difficult to get a hold of. Most of the time, his voice mail is full and he does not return phone calls. I continued to call over and over until he answered his phone. The most recent interaction was on Sept 14 and Eric informed me that our membership had been cancelled, but he wasn't at the office, so was unable to determine if we were due a refund.
Sadly, I came to the conclusion we were out the money we were charged for Sept. It is now Oct 2 and there is a pending charge on our bank account for Pure 24 Fitness, again. I am shocked and appalled at the way this business is handled. We will now have to place a fraud charge on our account or close our bank account to get ride of Pure 24 Fitness.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
As a manager for healthclubs, this is the first time I has seen a owner try to work directly with the members. If this member was done wrong, Im sure Erci would correct it. I have replaced the last manager and there was alot left on the table. One action he has taken lately is to resolve through email instead of phone calls while driving etc. It is our jobs as employess to take care of the members before it goes that to far. I see owners take on to much inwhich may lead to complaints. The responsibility now is with me as the Manager. You may pass your name if you wish.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.