- Report: #216279
Report - Rebuttal - Arbitrate
Complaint Review: Pure Energy Products - Usaveonpills.com - Physical Enhancement Labs
Pure Energy Products - Usaveonpills.com - Physical Enhancement Labs1025 SW 59th St Oklahoma City, Oklahoma U.S.A.
Pure Energy Products - Usaveonpills.com - Physical Enhancement Labs ripoff withholding and hiding information about products and future charges not disclosing ingredients or health risks Oklahoma City Oklahoma
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When I received the product, it had warnings on the label that anyone who has high blood pressure, is being treated for depression, and several other conditions and medications that you should contact your doctor, and also listed several serious side-effects that would necessiate you contacting a doctor - this after they said in their advertising that it did not cause "dangerous side effects".
As I have high blood pressure and am being treated for depression, I was too scared to take the trial pills for fear of the serious side-effects it listed. I was completely unaware that time was ticking by for my "free trial" and they were soon going to hit me with a 3 month supply charge.
There was no indication that by purchasing the free trial that I would be bound to purchase a 3 months supply. When I hit the submit order button, I still was not informed that my purchase would lock me into a mandatory 3 month auto-ship purchase. When I received the product, I received no paperwork with it, no indication that unless I cancelled within a certain time I would be charged for a 3 month supply, and no phone number or address to contact anyone even if I did know about it. I only found this out when I noticed my checking account had been credited with $149.95 on 9/16/2006.
At that stage, I didn't know who the company that made this charge was, as Pure Energy was not the name of the company that I thought I ordered the product through. I ordered through usaveonpills.com.
When my bank gave me the phone number of the company who made the charge against my account, I called the company, and at first was put through to a "Jason"'s voicemail. I then called back and spoke to Brenda and told her that I did not authorize that charge and I wanted it credited back to my account. This resulted in going round and round with her insisting that there would be a charge-back fee of $150 for disputing the charge, and that it would be a fraudulent dispute because when I purchased the trial offer, I was agreeing to the "Terms and Conditions" which supposedly stated that the terms of the trial offer was that I agreed to an auto-ship of a three month supply.
I explained to the operator that I couldn't take the trial bottle because of the health risks associated with people who have my type of conditions. She said she was sorry to hear that, but they wouldn't refund my money, and that I had legally agreed to the 3 month supply unless I cancelled before the trial period had ended.
When I asked to speak to a supervisor, she said that was her, when I asked to speak to a manager, she said he wasn't available. When I asked when was he available, she said he's always busy. I asked his name and she stated "Chris Wilson". She even had the gall to tell me to sell my product to someone else to get my money back.
This practice of hiding "mandatory purchases" in the terms and conditions alone is totally deceptive as everyone knows no-one reads the whole terms and conditions. And even if they did, they'd probably miss that point because of all the other legal, unintelligible to the normal human garb they fill "Terms and Conditions" with.
So much for a trial product. I hope this company gets hit with a huge class action lawsuit as I know there must be plenty of others people who have had their money stolen by this company's deceptive practices.
This report was posted on Ripoff Report on 10/17/2006 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-Energy-Products-Usaveonpillscom-Physical-Enhancement-Labs/Oklahoma-City-Oklahoma-73109/Pure-Energy-Products-Usaveonpillscom-Physical-Enhancement-Labs-ripoff-withholding-and-216279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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