- Report: #369330
Complaint Review: Pure Health; Colon Detox; Hoodia
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| Pure Health; Colon Detox; Hoodia purehealth.com
Internet, Utah U.S.A. |
|
Pure Health; Colon Detox; Hoodia CHARGING WITHOUT ORDERING Internet Utah
*UPDATE Employee: Support
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I get charged every 15 days from "colon detox 8882770071 UT" and have never even ordered this product. I called and disputed the first one and was refunded from my bank but i just got charged a second time. I call and call and no one ever answers. I tend to be on hold for about 20 minutes.
My father called and talked to someone one time. they told him that i needed to call and cancel. i havent even ordered or recieved this product. So when i call to cancel no one answers. One time after holding for 25 minutes they did and the woman just asked my name and told me it was already canceled. so i hope to not see anymore charges but i dont appreciate them charging me multiple times a month for a product that i never ordered.
somehow this company is doing this to multiple people and they tend to not ever answer the phone so if you do order it dont expect to be able to get ahold of someone to cancel it.
Jennanifer
Frisco, Texas
U.S.A.
My father called and talked to someone one time. they told him that i needed to call and cancel. i havent even ordered or recieved this product. So when i call to cancel no one answers. One time after holding for 25 minutes they did and the woman just asked my name and told me it was already canceled. so i hope to not see anymore charges but i dont appreciate them charging me multiple times a month for a product that i never ordered.
somehow this company is doing this to multiple people and they tend to not ever answer the phone so if you do order it dont expect to be able to get ahold of someone to cancel it.
Jennanifer
Frisco, Texas
U.S.A.
This report was posted on Ripoff Report on 09/03/2008 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-Health-Colon-Detox-Hoodia/Internet-Utah/Pure-Health-Colon-Detox-Hoodia-CHARGING-WITHOUT-ORDERING-Internet-Utah-369330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Support
AUTHOR: Customer Support - (U.S.A.)
SUBMITTED: Thursday, October 30, 2008
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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