I responded to an offer to try Pure Health Green Tea and Hoodia for $4.97 for a one week trial. The advertisement said to cancel within 10 days of order via phone or certified letter. And that if I didn't cancel within the 10 days I would be charged $99.41.
This offer was made through the NetSleuth website. I found it while doing some research. Interesting to note, the offer does not appear to be on their website anymore.
I placed the order on Thursday afternoon, July 19, 2007 and received the one week supply on Tuesday afternoon, July 24, 2007. I also noticed that there was no receipt for the purchase in the plain manilla envelope it was mailed in. Definately should have been a heads up for me!
After trying the product for 3 days I decided it wasn't worth the money and tried to cancel on Friday, July 27, 2007 only to realize it was past their business hours for Friday.
The recording said to please call back during regular business hours. Monday thru Friday, 8am - 4pm CMT and Friday 8am to noon CMT. I called first thing on Monday morning, July 30 and cancelled, was given the woman's name and a cancellation number.
On Tuesday afternoon I checked my bank account (I had used my debit card, what a fool!)and there was a charge pending for $99.41. I immediately called the company for an explaination and was told that, yes they had received my cancellation and that as of the 30th the account was cancelled.
I was then told by a very rude, un-cooperative woman that it was in their Terms & Conditions that anything in "autoship" is non-returnable and non-refundable. When I tried to explain that I tried calling them within days of receiving the product but that there wasn't even an answering maching to take messages after hours, I was firmly and rudely told "You had your 10 days to cancel."
When I began asking questions concerning the inability to get in touch with a company that gives you 10 days to cancel but is only open 4 1/2 days out of 7, I was again told "You had your 10 days".
I also asked about the "trial period" and asked them how are you supposed to know if you want to continue if it takes 5 days to receive your product? At which time she again told me "You had your 10 days" and then hung up on me.
My personal bank has offered to help fight the charges, they had to allow them to go through first and now I must fill out and sign paperwork to try and get my money returned.
As of today, August 4, 2007 I have not received the product for which my account was debited $99.41
I will be reporting this to my State Attorney General's Office and the BBB here in the Channelview/Houston area.
What a major rip off these people are. I only wish I had found this company by surfing the web because then I would have seen the Rip Off Report site and would never have given them a second thought.
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.