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  • Report: #889834

Complaint Review: Pure Health Naturally

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  • Submitted: Tue, May 29, 2012
  • Updated: Tue, May 29, 2012

  • Reported By: scar — Santa Fe New Mexico Virgin Islands (US)
Pure Health Naturally
Internet United States of America

Pure Health Naturally purehealth100.com scam re raspberry ketones/green coffee bean extract Internet, Internet

*UPDATE Employee: Sorry for the Delay, Product is on the Way!

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Ordered raspberry ketones and green coffee bean extract on 4/27/12.  Never received it.  Checked their website on 5/23 and there was a message indicating my order had shipped 5/15 (not true).  They charged my credit card on 4/27.  I tried calling their 888-323-9355 and no one would answer.  I opened a dispute with paypal on 5/23 and have since tried calling the pure health number again, and this time, it won't even ring.  Just silence.  I've also sent an email (be-well@purehealth100.com) and am waiting for a reply.

This report was posted on Ripoff Report on 05/29/2012 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-Health-Naturally/internet/Pure-Health-Naturally-purehealth100com-scam-re-raspberry-ketonesgreen-coffee-bean-extrac-889834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Sorry for the Delay, Product is on the Way!

AUTHOR: Ashley Allemand - (United States of America)

We are sorry that we have been unable to connect with you! Your product is its way!  If you ordered on April 27, then your product should have arrived already and if not, it will be there by the end of the week at the latest unfortunately, I dont have your confirmation number in order to confirm its exact geographic location.  Regarding the charge on your credit card on April 27, either your bank was temporarily holding the payment or you paid with PayPal, which charges your card immediately and then holds the funds until the product ships.  Rest assured that we do not charge the card or receive funds from PayPal until the product is out our door and on its way to you!  We do sincerely apologize for the delay and thank you SO much for your patience!  We are working through the emails just as quickly as possible because our customers (and their health) are very, very important to us!  Again, we apologize that we were not able to connect with you faster.  Hope you had a nice holiday weekend and we sincerely wish you all the best!



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