- Report: #464986
Report - Rebuttal - Arbitrate
Complaint Review: Pure Nutrients / Nature Cleanse
Pure Nutrients / Nature Cleanse181 Marsh Hill Road Orange, Connecticut U.S.A.
Pure Nutrients / Nature Cleanse Not only is this a scam and a ripoff, the customer service rep just hung up on me when I called to complain!! Orange Connecticut
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When I returned, I was still within the "FREE TRIAL PERIOD" but - of course - had not had time to try the product. I cancelled anyway - or attempted to. It was impossible to get through to Nature Cleanse; I finally did and thought the matter was resolved - and the following week, both the $88 and $93.95 appeared on my bank statement.
When I called, the rep told me that I had "agreed to" the $93.95 charge and that the product had already shipped, so it was too late to credit it back. She said I could not return it unopened because of "FDA regulations" (I don't think the stuff is even regulated by the FDA). Regarding the $88, she said that must have been a system error because she wasn't even seeing it on her screen. She said I'd have to call back later to ask about that.
When I pushed back, she HUNG UP ON ME! So...I'm disputing all charges with my bank and other than that, I'm not sure what else to do. I can't believe I got myself into this mess. I never even opened the stupid bottle.
This report was posted on Ripoff Report on 06/25/2009 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-Nutrients-Nature-Cleanse/Orange-Connecticut-06477/Pure-Nutrients-Nature-Cleanse-Not-only-is-this-a-scam-and-a-ripoff-the-customer-service-464986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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