- Report: #491995
Report - Rebuttal - Arbitrate
Complaint Review: Pure Nutrients Products
Pure Nutrients Productshttp://www.purenutrientsproducts.com/step01.aspx Internet United States of America
Pure Nutrients Products Pure Nutrients Products Pure Nutrients, Inc. Nature Cleanse NATURE CLEANSE = CLEAN YOUR COLON OUT, er NO, just your bank account! BBB rating of F, and 582 BBB complaints!! You order from company A, get charged by company B, return the product to company C. Internet
Do not give up your fight!! They are counting on it.
I ordered Nature Cleanse from purenutrientsproducts.com and an Acai Detox product from a similar company in July. The advertisement said it was a 30-day trial, gave a form for name, address, etc., then the next screen was a credit card info. form. I received a confirmation call that I ordered the product and that I wanted monthly supplies at 93.00 each. I told the operator I did not authorize them to charge anything but the trial to my card. I received the product, but 3 weeks later I received a notice from my credit card company that unusual charges were on my account. On the same day, I received a second bottle of Nature Cleanse with an 88.00 statement of billing on my card.
I immediately contacted the company and demanded a refund, after being on hold about 10 minutes. She said I could cancel future orders but that she couldn't do anything about the previous 88.00 charge. I said I would contact the credit card company, dispute the charges, and report them. She said she would speak to a "supervisor". She then returned, told me I had to return the 2nd bottle within 30 days to a specific address with a special Return authorization number and they would refund my money.
When I finished, I immediately called my credit card company, and learned about the "unusual" charges. I was being charged every 2 weeks by both companies for about 90.00 each. I had to write an official document disputing all the charges (6 total).
I returned the product by registered mail several weeks ago. However...
Currently, Pure Nutrients has sent documents through a company, Transaction Management Solutions, implying that I entered the agreement with full knowledge. They even sent a copy of one of their website pages with "see purchase terms below before ordering" posted on the page. The statement was not on there in July. A "satisfaction guaranteed" is also currently on the site, but was not there in July.
It's not a 30 day trial when they start charging your card 14 days later! Now I have to further dispute the charges, prove I cancelled the "membership" and prove that I returned the product, and cancel that card.
Although I only ordered product from 2 companies, I was charged by:
Nature Cleanse Purenut
Pure Nutrients and
All of them also charged a Foreign transaction fee of at least 2.49
I'm a college-educated, well-traveled individual who eats healthy and has done a detox program before with great success, losing almost 20 pounds and returning to pre-pregnancy weight. I looked for loop holes, and read as much "fine print" on the site that I could find at that time. (There's quite a bit on there now, since the complaints.) I don't understand how a company in America with a BBB rating of F and 582 similar complaints nationwide, can still be in business and taking people's money! Why haven't they been shut down!?
This report was posted on Ripoff Report on 09/08/2009 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-Nutrients-Products/internet/Pure-Nutrients-Products-Pure-Nutrients-Products-Pure-Nutrients-Inc-Nature-Cleanse-NATURE-491995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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