• Report: #468090

Complaint Review: Pure RezV - HomeHealthStore

  • Submitted: Thu, July 09, 2009
  • Updated: Sun, January 03, 2010

  • Reported By:Trout Creek Montana
Pure RezV - HomeHealthStore
http://www.purerezv.com Internet U.S.A.

Pure RezV - HomeHealthStore I filled in a box on their web page for Pure Rezv for 5.95. No mention was made of a contract. They sent me Acai Berry Power Blast 30 capsules from China - Bo Zhi Corp WHT225-1518 is only address. They won't send me an RMA # so I can return the Acai Power Blast. THey just keep telling I received the product and can take a 20% discount to pay for the product that I did not order and want to ret Internet

*General Comment: Get your money back!

*UPDATE Employee: Hello

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I ordered Pure RezV from a pop up box on their home page www.purerezv.com.
There was no mention of any contracture.
They sent me Acai Power Blast 30 tablets in an old beat up box.
Their e-mail reply to me when I ask for an RMA # to return the Acai is
"You received the product. You may take off 20% to pay for it.
It came from China I think, Bo Zhi Co, only address is WHT225-1518
I do not consume food or supplement products from China.
I do not want this product.

They did not send the product they were advertizing.
Then I got a call from Pure ReZV Pro.
When I told them the problem they denied it was their company.
They said they are in Florida and use a Phillipine Co to send their Acai product - they actually admitted it was an Acai product, and denied my order #, said their order #s don't have letters in front of them.
If I have to I will cancel my credit card, and bank account. I paid with Paypal and have complained to them.

I have told the co I do not want any of their Chinese product.
I have asked them to cancel my order, and to cancel any further charges. They are listed on the credit card charge as HomeHealthStore. No address available.

Do not request a free sample for any ResV product as they all seem linked

Valerie
Trout Creek, Montana
U.S.A.

This report was posted on Ripoff Report on 07/09/2009 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pure-RezV-HomeHealthStore/internet/Pure-RezV-HomeHealthStore-I-filled-in-a-box-on-their-web-page-for-Pure-Rezv-for-595-N-468090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Get your money back!

AUTHOR: safeworld - (United States of America)

You should call your bank and file a "Fraudulent Transaction" report to get your money back.
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#2 UPDATE Employee

Hello

AUTHOR: Armie Viray - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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