• Report: #377695

Complaint Review: PureAcaiBerry

  • Submitted: Wed, October 01, 2008
  • Updated: Wed, February 04, 2009

  • Reported By:St Petersburg Florida
PO BOX 971090, Orem,, Utah U.S.A.

PureAcaiBerry And FS Performance Products BEWARE Rip off be sure to read the terms and conditions before you order, they do not direct you to do so. Orem,Utah

*UPDATE Employee: The offer we provide explained clearly

*Author of original report: try to cancel

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I signed up for a free 10-day trial with PureAcaiBerry and was charged $4.87 s/h. I was then charged $79.76 for another shipment within a few days!
Go to the web site to cancel and they give you this:

"Wait! Before you decide to stop your progression towards better health, please allow us an opportunity to SAVE you money. We understand that in today's difficult market that monies are tight. We also know the old adage; "You can't put a price on good health." Well, we are putting a price on good health, a very low price, that is why we have begun contacting our existing customers to tell them about our new drastically reduced prices and incredible savings to reward them for their loyalty and more importantly to help them reach greater health.

By simply clicking on the button below that reads, "I Want To Continue On The Path To Better Health", your future monthly bill will be reduced to just $19.95 instead of your current monthly cost of $79.76. That's right, we're cutting our prices by 75% in order to allow more of our customers to stay true to their commitment of living a healthier life and obtaining great results that are sure to come! If you wish to still quit on your health and cancel your services then you may click the button that reads, "I want to quit."

We congratulate you for your desire to live a healthier life and look forward to a long fruitful relationship going forward in the future. "

Boy they want to get you! Are they going to take the $79.76 off my account! Doubt it. Why not sell it for $19.95 in the first place. I wonder if those tv "stars" know that they are being used in this way.

If you call them they tell you to go to www.gohelpnow.com which is not working. Go to the web site www.PureAcaiBerry.com

It's just my opinion that this company is not working in good faith. They do not post ON THE ORDER BLANK ITSELF the terms and conditions, you can find it in very small print on the bottom of the page. Yes, I want my money back.

St Petersburg, Florida

This report was posted on Ripoff Report on 10/01/2008 01:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/PureAcaiBerry/Orem-Utah-84097/PureAcaiBerry-And-FS-Performance-Products-BEWARE-Rip-off-be-sure-to-read-the-terms-and-co-377695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

The offer we provide explained clearly

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums and boards, like Rip Off Reports, that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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#2 Author of original report

try to cancel

AUTHOR: Corinne - (U.S.A.)

They have not replied to my request for a refund of the difference between the $79.76 and $19.95. I wonder why.
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