• Report: #384316

Complaint Review: PureAcaiBerry

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  • Submitted: Thu, October 23, 2008
  • Updated: Tue, October 28, 2008

  • Reported By:Laurens South Carolina
PureAcaiBerry
www.PureAcaiBerries.com Internet U.S.A.

PureAcaiBerry Part Of TE PERFORMANCE HEALTH ?? Sent a bottle of pills right after the TRIAL BOTTLE...DID NOT INCLUDE ANY CONTACT INFORMATION OR PHONE NUMBERS...HAD TO SEARCH THE WEB...BILLED $74.95 TO MY CHECKING ACCT: COMPANY: TE PERFORMANC E HEALTH Internet

*UPDATE Employee: Support

*UPDATE Employee: Support

*UPDATE Employee: Support

*UPDATE Employee: Support

*Author of original report: update

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I received an email re: receiving a free trial bottle of: PureAcaiBerry pills...just had to pay a small shipping costs. I paid for this bottle via the phone. They told me that after the trial...I had a month to cancel the "regular" size bottle that would be sent in 30 days. They were given my debit card number for the trial bottle. Within DAYS...i received a full bottle of 60 pills and this bottle came with NO INVOICE...NO CONTACT PHONE NUMBER. The bottle states: www.PureAcaiBerries.com I CAN NOT FIND THIS WEBSITE ANYWHERE. Only by spending hours on the internet ...that I found MANY others taken in by this scam. They charged my debit card $74.95...under TE PERFORMANCE HEALTH...I never authorized this at all. I never even opened this bottle since I wanted to return it and be refunded. As others...our busy schedules do not always allow us to do this within days. I have had the bottle a couple of weeks now and still have not been able to cancel this. Found a phone number by someone else online that thinks this is the phone number: 1-888-692-8352 I wonder just how much money this company has made in probably a short time. Probably a few million and then will disappear??? Would like any help in this. I am going to try and call this number in the am. Thanks!!

Cindy joy
Laurens, South Carolina
U.S.A.

This report was posted on Ripoff Report on 10/23/2008 08:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/PureAcaiBerry/internet/PureAcaiBerry-Part-Of-TE-PERFORMANCE-HEALTH-Sent-a-bottle-of-pills-right-after-the-TRIA-384316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Support

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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#2 UPDATE Employee

Support

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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#3 UPDATE Employee

Support

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
Respond to this report!
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#4 UPDATE Employee

Support

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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#5 Author of original report

update

AUTHOR: Cindy joy - (U.S.A.)

The company has changed their name, info and even contact information. Correction: was billed $79.76 on 10/6/08 and went under ER GREENWOOD. Would like to hear from anyone that has been successful in getting a refund or has more information on this company.
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