- Report: #453666
Report - Rebuttal - Arbitrate
Complaint Review: Purity Mineral Makeup, mineralscience.com
Purity Mineral Makeup, mineralscience.comwww.mineralscience.com Dallas/Fort Worth Airport, Texas U.S.A.
Purity Mineral Makeup, mineralscience.com Charged my bank account before trial period expired. Dallas/Fort Worth Airport Texas
*UPDATE Employee: Trial Period was no 30 days
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After seeing the "light", I decided to try and cancel these offers, because the maze of headaches and automatic charges to my bank account proved to me that it looked too good to be true. I cancelled the hyperexpensive coffee beans and tried to cancel the mineral makeup and I was told the account was cancelled and to return the product. This was all about two weeks ago. Apparently I did not get a cancellation number for the makeup and, in addition, accidently returned the package to another location in Texas, albeit related to the right one.
Today (May 20th) a charge for 69.95 went through my bank and I don't even have the product in my presence! I called customer service, and they seemed to think it was normal to bill my account before the 30-day trial, but offered to refund 40% of the cost now, and the other 60% when they receive the returned product. I now have a required cancellation number, but of course it is up to me to call and confirm that the package has been received in their hands.
I know I made an unfortunate choice--things are NEVER "free". Write down those "cancellation numbers", folks!
This report was posted on Ripoff Report on 05/20/2009 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Purity-Mineral-Makeup-mineralsciencecom/DallasFort-Worth-Airport-Texas/Purity-Mineral-Makeup-mineralsciencecom-Charged-my-bank-account-before-trial-period-expi-453666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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