The following is an excerpt of a letter to Equidata, who was very helpful and cordial, regarding Purity Mineral Science's inappropriate attempt to collect on a fraudulent order due to fraud activity on my credit card.
I repeatedly called Mineral Science to report the fraud, faxed them a letter from the credit card company showing it was fraud, was told by Supervisor Melissa that she would take care of the fraudulent bill and then several days later I recevied a notice that this fraudulent order had gone to collections!!
Dear Ms. ####:
This letter serves as confirmation of our phone conversation on Monday, May 18, 2009, at approximately 1530 hours, regarding my disputation of the collection claim from Equidata (Account No. ########/Pin No. ####) which was supplied/forwarded by Purity Mineral Science Linkstar (Account No. ###########).
As per our discussion, I dispute this collection claim because the initial order through Purity Mineral Science Linkstar was done through fraudulent activity/access to my Capital One credit card. Upon learning of the fraudulent activity, I immediately called Purity Mineral Science Linkstar and provided them a written letter of notification. I also made numerous phone calls, to include Purity Mineral Science Linkstar Supervisor Melissa (no last name) to notify them of the fraudulent activity, status/resolution of Capital One's fraud investigation (clearing me of all financial and legal responsibility).
Further, on Thursday, May 7, 2009, at approximately 1220 hours, Melissa verbally stated, I don't know why you keep calling, there is no need to send the product (fraudulent order delivered to my residence) back, it is not worth it. Melissa further stated that she would close the account, which prior to Equidata's collection letter, dated May 12, 2009.
I have included a copy of the Equidata collection notice, fax cover sheet to Purity Mineral Science Linkstar supervisor Melissa, Capital One's credit card fraud investigation resolution letter, my letter to Purity Mineral Science Linkstar notifying them of the fraudulent activity on my Capital One credit card, and the Purity Mineral Science Linkstar product packing slip (see attachments) for your records.
Thank you for your steps/actions in closing this inappropriate collection account, referring it back to Purity Mineral Science Linkstar, and not notifying the credit bureaus of this inappropriate collection claim due to fraudulent activity to my credit card. In addition, I have filed a letter of complaint with the owner of Purity Mineral Science Linkstar regarding Supervisor Melissa's failure and dereliction in appropriately resolving this fraudulent order. I have also notified the Better Business Bureau of Purity Mineral Science Linkstar's inappropriate attempts to collect on a verified fraudulent order.
All attempts to reach a manager, department head, or the owner failed. I specifically asked to file a personnel or service complaint against Melissa for her failure/dereliction and was told there was no one but her to talk to.
Further, Melissa said she had taken care of it (the fraudulent order) and there was no reason to follow up with me since I did not specifically ask for a call back! This is terrible customer service, poor business ethics, and all due to a fraudultent access of my credit card.
Los Angeles, California