• Report: #621964

Complaint Review: Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, July 10, 2010
  • Updated: Mon, September 20, 2010

  • Reported By: Jer2010 — Mogadore Ohio United States of America
Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com
P.O. Box 32124 Internet United States of America

Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com Sells items they donot stock and the cigars are 100% FAKE US Customs is aware of this place and will open any package coming into the US now, Internet

*Consumer Comment: Damian is a crook!!!!!!

*Author of original report: See how this guy works...........

*Consumer Comment: Consumer Comment !!

*UPDATE Employee: Scam Artist - SEE E-MAIL TRANSCRIPTES BELOW

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 Damian sells items he does not stock. He will lie to you saying he is going on a trip to Cuba to "stock up" but most of the time you have to ask for a refund. I tried one of his Cuban cigars and I can tell you it is 100% fake.

His prices should prove that. It is like the old saying "If it sounds to be to good...." Both of his sites are on the US Customs watch list, so any package coming into JFK in New York or Chicago is going to be opened and you will be out your money. Get him to tell you about order #5904. He will tell you there was no order but there was. I printed the order out myself. You should avoid this place at all costs. Just give him a call and see if he ever answers the phone. It will ring all day.

His number is on the website. Call it before you order and see what happens. This man will lie and say what you want to hear to get your money. You have been warned. Anyone that has smoked a real Cuban cigar will see his are fake the first moment you see it. Not even a good fake. I'm sure he has people waiting on him right now to get back from Cuba with their order.So take it for what it is worth. Just know if a package does show it, a Fed might be right behind the Postman. Not worth prison time over getting fake cigars.

 

 


This report was posted on Ripoff Report on 07/10/2010 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Puro-Rey-Cigars-puroreycubancigarscom-dutyfreecubancigarscom/internet/Puro-Rey-Cigars-puroreycubancigarscom-dutyfreecubancigarscom-Sells-items-they-donot-s-621964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Damian is a crook!!!!!!

AUTHOR: rennD - (United States of America)

I too have been ripped off by Damian! Some of the people I have spoken with actually received their products! Not me! $1500 down the drain! Shame on you Damian!
Respond to this report!
What's this?

#2 Author of original report

See how this guy works...........

AUTHOR: Jer2010 - (United States of America)

By all means call that number and see if anyone answers. It will ring all day long. He has said he put out my Visa number and address. Onlything is I never placed the order. He has no order from me, only one from a friend in another country.But if he will do this to someone who never even placed the order, just think what he will do to you. Here is the email he left out. And please search other sites about problems with him. US Customs is aware of this person and will open any box coming into the US. Just read these and you will see what you are dealing with. Yes my mother tried to order a bottle of rum from him twice. She had to get a refund because he didn't have it in stock. If you look you will see his rum page is gone. He sells things he doesn't have. I still have the refund printed out that he gave my mother. The guy can't keep a payment center because they get tired of giving refunds out. Now he has posted my friends Visa number and says he reported me for going to a third country to visit Cuba.Only problem with that is I have never had a Passport so how did I get there.He has also said he was going to send me something every week that is from Cuba and report it. Can't wait to see him prove that as I have never ordered from him and my mother switched banks back in Feb. so he doesn't have her new card number. Just read these emails from him and know this could be you. AVOID !!!!!!!!!!!

 


From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 5:18 PM
To:
Subject: RE: Order shipping question- # 5092

I have e-mailed your order and charge record to the US Justice dept and US customs/Homeland Security for your lies. You will also receive a cuban product every week from now on and I will make sure it is siezed. I will also post your order info and full name on the website. You are a real fucking moron!!! You do not know what you have gotten yourself into you troublemaker....  Will also state that you travel to Cuba through a third country so if anyone search my website they will see my rebutal and your name!! adresss ,phone number,Your order, Your credit card number...The charge which you admit trading with the enemy act as an American citizen.

And he even admits I never placed an order with him.

Be advised that this post below was a fraud as I have no record of any order from this customer.

 

Respond to this report!
What's this?

#3 Consumer Comment

Consumer Comment !!

AUTHOR: Dutyfreecigars - (United States of America)

CONSUMER COMMENT!! E-MAIL AND FULL NAME DELETED FOR PRIVACY


-----Original Message-----


From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]


Sent: Monday, July 12, 2010 7:58 PM


To: 'Ed


Subject: RE: Cigar order- Update - starting process to pack and ship


Thanks Ed,


-----Original Message-----


From: Ed


Sent: Monday, July 12, 2010 7:18 PM


To: info@dutyfreecubancigars.com


Subject: Re: Cigar order- Update - starting process to pack and ship


Damien,


Received today in good order. Thank you.


Ed


On 7/11/10, Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com> wrote:


> Hi Ed


www.****.com LX180085***CH


> Regards


> DFCC

Respond to this report!
What's this?

#4 UPDATE Employee

Scam Artist - SEE E-MAIL TRANSCRIPTES BELOW

AUTHOR: Dutyfreecigars - (United States of America)

Please feel free to conatct 322-4788 Area code 345 with any questions. I have posted the e-mails below and clearly show that his report is un-true.No cigars orderes what so ever and I cancelled an order from this person back in 23rd January 2010 as tried the same scam.I checked my back records were he used Gladys Shaw as ordering party.

Any other online tobacconist want a list of bad apples feel free to call. Although changes i still have records of names and e-mail address's.

Feel free to visit us or call...we have thousands of satisfied clienst worldwide and we protect everyone until the end except hustlers like this....Sorry it back fired again!! You did not get to rip us off!!!

Regards

Operations Manager

Damian


From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 5:33 PM
To: 'Fabian Gareis'
Subject: FW: Order shipping question- # 5092

Hi Fabian,
 
Your friend just posted lies on a website called ripoffreport.com . You should really stay away from that asshole when he spreads lies.Your card was  NOT BILLED.
 
Regards
Damian


 


From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 5:18 PM
To: 'bfrjds1981@aol.com'
Subject: RE: Order shipping question- # 5092

I have e-mailed your order and charge record to the US Justice dept and US customs/Homeland Security for your lies. You will also receive a cuban product every week from now on and I will make sure it is siezed. I will also post your order info and full name on the website. You are a real fucking moron!!! You do not know what you have gotten yourself into you troublemaker....  Will also state that you travel to Cuba through a third country so if anyone search my website they will see my rebutal and your name!! adresss ,phone number,Your order,...The charge which you admit trading with the enemy act as an American citizen.
 

From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Thursday, July 08, 2010 9:19 AM
To: 'bfrjds1981@aol.com'
Subject: RE: Order shipping question- # 5092

Sorry, I meant you friend was not billed. and by teh way the order is proof with your name on it that you are in the US and a citizen which it is illegal to import as a US citizen. So go ahead and report it as you will only incriminate yourself. Good bye again!! Oh...I have these e-mails also... US Customs and Justice Department. Nah...I have no time to waste on you as I do not threaten people or try to take thier money.


 


From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Thursday, July 08, 2010 9:12 AM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092

A trouble marker? You keep saying you never billed me. I don't know why you can't understand I never placed the order to begin with. Funny that I get rum all the time from Europe and never once in 10 years had a problem with Customs. Just don't know why you keep saying you never billed me. You mean that the person that placed the order was never billed. And so that post from that guy was a fraud? You mean like the email you sent me saying you were going to Cuba on Monday and was going to ship on the 7th or 8th? 
I will say goodbye to and I am going to make sure US Customs puts your site on their watch list for items coming into the country. They have a tip line where you can do this. They will open every box you send to the US.  I am not going to stand by and let people here get ripped off. Seems even your cigars are not real Cubans. I told Fabian in Germany that you now have his Visa number and the 3 numbers on the back and to let his bank know. I do find it funny that you can't even explain the email you sent me on the 3rd. You haven't even tried to explain it. But if is the last thing I do I am talking to the Customs agent to make sure
any package you send gets red flagged and opened. So goodbye and I leave you once again with that email you sent me that you won't even try and explain.
I think because it was a flat out lie. There won't be anymore emails. Travelling to Cuba on Monday the 5th, yeah right.
 
 
-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Sat, Jul 3, 2010 3:23 pm
Subject: RE: Question about order- follow up

Hi Jerry,
 
Thanks for the heads up...I will try the olive oil. I will not be able to ship until the 7-8th of July as I am travelling to Cuba Monday to pick up other client orders and will also purchase yours. I purchase aged,special hand rolled rum and cigarette supplies in Havana. All other product is in stock and shipped from  ******   ****** 
 
Regards
Damian


 



 

-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Thu, Jul 8, 2010 9:47 am
Subject: RE: Order shipping question- # 5092

This is why i cancelled your order as you seem to be a trouble maker. Goodbye and again you were not billed online and the order has been cancelled. The reason also is I started to send liquid again and you are first person to order and its just too much headache shipping alcohol as it always get confiscated. Thats why I am going to remove this category from website. Now I could have billed you and shipped this order knowing that the chances of delivering into the US were slim - but I didn't.
 
Be advised that this post below was a fraud as I have no record of any order from this customer.
 
Regards 


From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Thursday, July 08, 2010 8:36 AM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092

At least I know I am not alone when it comes to problems on orders.
 
you will find some wonderful reviews, especially about how honest he is. I believed them! My mistake. I placed an order on his website, received a confirmation immediately, was charged 2 days later, and then the nightmare began. I will say that I received part of my order. But the remainder of the order... well, after numerous emails, phone calls (which are not answered as the phone service as of 10-28-08 is no longer in service), attempted faxes, etc, I've had to go to my bank and ask for their assistance in recovering my money. Whether this will happen or not remains to be seen. However, word needs to be sent out about this man and his outright stealing.

Happyjacky50
Castleton, New York
U.S.A.
 
And this was a flat out lie. Don't know why you would even send me an email saying you are going to Cuba on Monday the 5th and would ship on the 7th or 8th.
You sell things you don't even have. I have been posting my reviews of your site on every board I can find and told Fbian to do the same. My mother ordered twice from you last year and had to get a refund because you didn't have that bottle in stock. Seems like if you were going to sell a bottle of Havana Club 3 year old you would have it in stock. But it was you that sent me this email. Didn't even bother to send an email saying you didn't go. There are to many places to order from that stocks the items they have for sale. Now tell me how this email was not a lie? Look at the date you sent it.

-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Sat, Jul 3, 2010 3:23 pm
Subject: RE: Question about order- follow up

Hi Jerry,
 
Thanks for the heads up...I will try the olive oil. I will not be able to ship until the 7-8th of July as I am travelling to Cuba Monday to pick up other client orders and will also purchase yours. I purchase aged,special hand rolled rum and cigarette supplies in Havana. All other product is in stock and shipped from Cayman and Switzerland.
 
Regards
Damian
  

On July 3rd  you said you were going to Cuba on Monday July 5th and would be shipping on July 7th or 8th. I read where a lot of people have had the same problems. You shouldn't try and sell what you don't have. I can see why your phone is never answered.


-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 8:33 pm
Subject: RE: Order shipping question- # 5092

Why? I am going to tell him the same that the order was not billed by me.


From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 6:06 PM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092

I just told the person who placed the order to email you.   Jerry



-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 6:49 pm
Subject: RE: Order shipping question- # 5092

Hi Jerry,
 
Again no one has been billed so if he is saying yes then it is not so. I will bill when ready to ship.
 
Regards
Damian


From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 5:26 PM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092

Damian,  I was not billed as I didn't make the order. Fabian Gareis from Germany made the order.
I think that is where the mix up is coming from.Fabian was billed and payed and the bottle of Havana Club 3 year old and the 2 bottles of Coconut rum was going to be shipped to me.
Can you bring that order up on your computer?  Here is the  you sent Fabian, Jerry    This is the order that was placed on the 2nd. Jerry
 
Fabian Gareis 
 
Unterheising 17 
93092 Barbing 
 
Deutschland 
 
Mobil: 0171 14 66 55 4 
 
E-Mail: fabian@gareis.de 
---------------------------------------------------------------------------- 
Diese E-Mail enthlt vertrauliche und/oder rechtlich geschtzte Informationen. 
Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtmlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. 
Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail sind nicht gestattet. 
 
This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. 
Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. 
---------------------------------------------------------------------------- 
 
Attached Message
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: 'Fabian Gareis' <fabian@gareis.de>
Subject: RE: DFCC ONLINE ORDER-Cuban Rum
Date: Fri, 2 Jul 2010 18:33:03 -0500
Gareis,

Delivery to the US would take 7-10 days by www.usps.com. Once order is sent I will e-mail atrcking number.

Regards Damian

-----Original Message----- From: Fabian Gareis [mailto:fabian@gareis.de] Sent: Friday, July 02, 2010 6:29 PM To: info@dutyfreecubancigars.com Subject: Re: DFCC ONLINE ORDER-Cuban Rum

Hello, I just have one question. How long does is take to send the order? Fabian Gareis

Damien - Duty Free Cuban Cigars schrieb: >

> Dear Sir, >

> Please reply with 3 digit SVCN number on your card for us to start > process of payment.If we do not get an answer within 72 hours your > order will be cancelled and deleted. You were not billed online whne placing the order. >

> Regards > Damian > 345-322-4788 > -----Original Message----- > From: info@dutyfreecubancigars.com > [mailto:info@dutyfreecubancigars.com] > Sent: Friday, July 02, 2010 9:16 AM > To: info@dutyfreecubancigars.com > Subject: DFCC ONLINE ORDER > > The following order was placed with DFCC/MIVA Merchant: > > Order Number : 5092 > Placed

: 07/02/2010 10:16:09 EDT > > Ship To:

Bill To: > Jerr Shaw

Fabian Gareis > bfrjds1981@aol.com

fabian@gareis.de > 330-594-7029

00491711466554 >

>

> 330-594-7029

Unterheising 17 > Mogadore OH 44260

93092 Barbing Bavaria > US

DE > > Code

Name

Quantity > Price/Ea.

Total > ---------------------------------------------------------------------- > ------ > --------------- > HAVANEJO3

HAVANA CLUB "ANEJO 3 ANOS"(CUBAN RUM)

1 > $28.00

$28.00 > BUCLICCOCO

BUCANERO DE CUBA"LICOR DE COCO"(COCONUT LIQUEUR

2 > $20.00

$40.00 > Shipping: 5-10 Day EMS Postal(ALCOHOL AND 2-12 ANY OTHER ITEMS-NO > CIGARS-PAINTINGS-HUMIDORS )** WORL:

$15.00 >

Sales > Tax:

$0.00 > ---------------------------------------------------------------------- > ------ > --------------- >

> Total:

$83.00 > > > >

-- Fabian Gareis

Unterheising 17 93092 Barbing

Deutschland

Mobil: 0171 14 66 55 4

E-Mail: fabian@gareis.de ---------------------------------------------------------------------------- Diese E-Mail enthlt vertrauliche und/oder rechtlich geschtzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtmlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail sind nicht gestattet.

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ----------------------------------------------------------------------------

 


 


-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 6:16 pm
Subject: RE: Order shipping question- # 5092

Hi Jerry,
 
I have no idea who billed you as I have not.You are not billed online and  I will not bill until i am ready to ship.It will be next week as the flight to Cuba was cancelled today and next flight is on Friday which I hope to get a seat and return Sunday.
 
Regards
Damian


From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 5:04 PM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092

Hello again Damian. These 3 bottles of rum has already payed for. Remember the email that said they would ship on the 7th or 8th? This order was payed for by
Fabian Gareis
Unterheising 17
93092 Barbing Germany      The order number is # 5092.  So I wouldn't be getting a bill for this as it has already been paid for. I was the one who emailed you about when this was going to ship and that I had made a trade with a guy in Germany. You emailed me back and said it would be shipped on the 7th or 8th.
So will it be next week before it ships? This is where it is coming to.
Jerry Shaw
444 South Cleveland Ave
Mogadore, Ohio 44260       Here is the email you sent me.  Right now I just want to get those 3 bottles in the mail. If you are going on Monday then I don't undestand the email you sent me below a few days ago.
 

Hi Jerry,
 
Thanks for the heads up...I will try the olive oil. I will not be able to ship until the 7-8th of July as I am travelling to Cuba Monday to pick up other client orders and will also purchase yours. I purchase aged,special hand rolled rum and cigarette supplies in Havana. All other product is in stock and shipped from Cayman and Switzerland.
 
Regards
Damian


-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 3:45 pm
Subject: RE: Order shipping question- # 5092

Hi Jerry,
 
No not yet. I have not billed you either and I stated that I would be returning oafter the weekend.
 
Regards
Damian


From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 2:31 PM
To: info@dutyfreecubancigars.com
Subject: Order shipping question- # 5092

Hello my friend, just wanted to check on this order again # 5092     The 3 bottles my friend Fabian from Germany bought for me. Did it get shipped out yet?
I can use those beer items to once you make your trip to Cuba. He got the item I sent him and I look forward to getting the order from you. Thanks for any information.  Jerry Shaw  Mogadore, Ohio 44260

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory