I received a coupon in the mail for a smog check for the price of $9.95 from Purrfect Auto. Since I have just moved to Lass Vegas and the shop is just around the corner from my new home, I decided to use their service. When I arrived I asked if the $9.95 price was still good, and the attendant said yes. So I got in line at the service window; I was 3rd in line
The 2 people in line ahead of me had coupons for $9.95 oil changes. I was amazed when the first lady was told that her car used a special oil, a special filter and more oil than what the coupon allowed, and the price would be $48 and change! The upsell was effective and she agreed. The next lady was told that her car used 5-20 oil and that the coupon was for 10-30. The attendant claimed the 5-20 oil was a semi synthetic and that her price would be $38.00. She agreed and now it was my turn.
I gave the attendant my information and was immediately asked if my truck was a heavy duty model. When I told her it was a Super Duty but not a diesel model , she immediately told me that the price would be $28.00. Now mind you, I have owned this truck since 2005 and had it smogged in Reno every year for $19.00. From what I know as a backyard mechanic and from my previous experience with smog tests, there is no difference in the labor or the technicalities of performing the test on my truck than on any other vehicle. I asked to see the manager and he told me the truck was a Heavy Duty and much more work. He could or would not explain why. Based on the two previous customer experiences I witnessed, it is plain to me that this company sends out its coupons knowing full well that they will not honor the price. After spending 30 minutes in their store, I left and found another smog shop. I paid them $15.00, their standard price for all gas engine vehicles.
This company is actively involved in bait and switch program.. Reading the other horror story reports about this franchise on this website, I think I escaped by the skin of my teeth. I would heavily recommend that if you need work done on your vehicle, you avoid this shop at all costs. I am probably lucky, because next week I was going to ask them about an oil change and brake job. I am sure that would have been very expensive.