- Report: #21830
Report - Rebuttal - Arbitrate
Complaint Review: Purrfect Auto Service #48
Purrfect Auto Service #4820751 Bake Parkway Lake Forest, California U.S.A.
Purrfect Auto Service #48 ripoff manipulates smoke check to sell unnecessary services Lake Forest California
*Consumer Comment: Purrfect Auto store # 48
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The very next morning I took my car to another facility and after it passed I went back to get my refund. The obnoxious representative (Mohamed Azim) made fun of me and said that he will not give me my money back since I could have fixed the car since last night.
Later I did some research and discovered that since 1996 the California's Bureau of Automotive Repairs has caught 15 Purrfect Auto Service shops selling unnecessary repairs during an undercover investigation. Ten of the shops had their state licenses permanently revoked. #48 probably felt that I would be an easy, profitable target for additional services and when he saw that I did not appreciate being taken for a ride he treated me like a second class citizen.
I felt that he had a problem also with my origin and because of it felt justified doing what he did. I felt ripped off and outraged because instead of admitting the obvious and apologize, he called the police and made me pay. Since the police could not help me I reported them to the Consumer Affairs. Although the BAR could not help me with this matter fully, the representative did urge them to return my money but the Check is still in the mail and he is playing with the Bureau as he played with me.
I guess every penny counts, no matter how these people get it.
Mission Viejo, California
This report was posted on Ripoff Report on 05/30/2002 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Purrfect-Auto-Service-48/Lake-Forest-California-92630/Purrfect-Auto-Service-48-ripoff-manipulates-smoke-check-to-sell-unnecessary-services-Lake-21830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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