Puttin On The Tips - KELLY ROGERS - OWNER Tution Ripoff!! Ocala Florida

I very much appreciate the feedback from our students, both positive and negative.  It truly does help us to make improvements where necessary, as no school can be perfect all of the time.  However, I do regret that you have chosen this venue to share your opinion, rather than coming to me while you were enrolled at our school.  If you had, we would have addressed the situation and given you exactly what you needed at the intensity in which you desired.  What makes our school unique is that we have open enrollment so students can begin any time.  Additionally, we allow students to make their own schedules and work at their own pace.  But, if you are not the kind of student who communicates your needs openly with the instructor, you may find this to be a disadvantage for you.  Because everyone not only begins at different times and are therefore at different places in the program at any given moment, students also learn at different rates and in different ways.  So, though we do everything in our power to meet each and every student where they are educationally, if they do not share their needs with us, we simply cannot do our job in the way that we would like.  Simply put, without that communication, it is impossible to know each and every students individual needs and expectations.  Yes, our instructor does services for the public.  But, this is for the purpose of demonstrating the services to the students and to give them observation time they may not be privy to elsewhere.  Our belief is that students need to see all facets of how clients should be treated, including the initial greeting, service provision/technique, flow of conversation, appointment scheduling/rescheduling, and receipt of payment.  This is crucial to the success of each student.  And, from what you are saying, it does not appear that you would disagree.  However, you felt that you needed more than what you were receiving.  And, had the instructor known that, she would have given you more time and individual attention.  As for the nickname, that was something that was acquired long before I purchased the school five years ago.  And, since that time we have done everything in our power to overcome that long-standing reputation.  We are certainly not perfect and there will probably always be improvements to be made.  But, we continue to strive to be everything we can be for our students.  Thank you for your comments.  I am very happy that you were able to complete your education in such a timely manner and that you are now a successful nail technician.  I wish you the best of success in all that you do!

We would love an opportunity to discuss this situation with your daughter.  However, since you have neglected to identify yourself, and your story does not sound even remotely familiar (or like anything that me or my staff would take part in), I am left with only this blind response.  Though I have absolutely no proof of this, it sounds as though your daughter may have decided to drop out of school for her own reasons and did not want to tell you.  Our goal is to see our students through all the way to completion.  Why would we want anything less?  Withholding hours makes absolutely no sense.  What would be our motive for such a thing?  Students receive credit for their hours from the moment they walk in the door until the time they depart each day, even if they only practice and do not complete services during that time.  If your daughter attended our school, she has a time sheet containing those hours, at minimum.  In addition, students receive credit for every correctly completed service.  However, if the instructor felt she did not complete the service correctly (usually only an issue with acrylic nails), she may withhold or give partial credit for that particular set and would continue to work with the student until they had improved enough to complete the service successfully.  But, this happens very rarely and wouldn't happen to the same student more than once.  The only other reason your daughter would not have received her licensure paperwork would be if she had an outstanding balance.  But, if she had completed all services, required hours and paid her balance in full, we would be more than happy to fill out her paperwork, as we do with every other student under the same circumstances.  Even still, if she would like to call us, we will be happy to work with her to complete whatever is outstanding in order to qualify her for state licensure.  I hope you find this helpful!  Again, please feel free to have your daughter call us.  We will be happy to work with her. 

Blessings,

Kelly