- Report: #940687
Report - Rebuttal - Arbitrate
Complaint Review: Pyramid Collection
Pyramid Collection355 Main Street/Whitinsville, Ma/01588 Internet United States of America
Pyramid Collection First, I was left on "hold" an inordinately long time after I explained (quite upset w/o expletives!) the problem/Really rude Csr svc Internet
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The description was suitable to the photo: beautiful.
I received the skirt via USPS on Wednesday, 13 September 2012.
I was shocked when I opened the box and packaging to see a completely wrinkled mess.
This was not the kind of normal wrinkles one will have in normal packaging.
The entire skirt looked as if it had been put through a wrinkling machine.
I thought about ironing out the massive wriinkles, but because of the many flaps on the garment, that would have to be done professionally, at a dry cleaners, perhaps.
I was so dismayed. Dismay turned to anger that Pyramid would even send an item in this unwearable condition (I have Photos).
Including shipping and handling, I spent $102.90 for an unwearable garment. Customer service said they will give me only $5.00 "toward" the return shipping. I paid $12.95 for S&H. I objected. And asked for the entire amount of $12.95. No. This is the nastiest customer service(?) I have ever, in my 69 years, encountered. I have been a long time customer. And received only couteous service. I am outraged.
This report was posted on Ripoff Report on 09/13/2012 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pyramid-Collection/internet/Pyramid-Collection-First-I-was-left-on-hold-an-inordinately-long-time-after-I-explaine-940687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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