• Report: #940687

Complaint Review: Pyramid Collection

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  • Submitted: Thu, September 13, 2012
  • Updated: Thu, September 13, 2012

  • Reported By: Renelda — New London Connecticut United States of America
Pyramid Collection
355 Main Street/Whitinsville, Ma/01588 Internet United States of America

Pyramid Collection First, I was left on "hold" an inordinately long time after I explained (quite upset w/o expletives!) the problem/Really rude Csr svc Internet

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I ordered a skirt( kathy's Skirt), catalog #P8-585./ Order# Q587935900018

The description was suitable to the photo: beautiful.

I received the skirt via USPS on Wednesday, 13 September 2012.

I was shocked when I opened the box and packaging to see a completely wrinkled mess.

This was not the kind of normal wrinkles one will have in normal packaging.

The entire skirt looked as if it had been put through a wrinkling machine.

I thought about ironing out the massive wriinkles, but because of the many flaps on the garment, that would have to be done professionally, at a dry cleaners, perhaps.

I was so dismayed. Dismay turned to anger that Pyramid would even send an item in this unwearable condition (I have Photos).

Including shipping and handling, I spent $102.90 for an unwearable garment. Customer service said they will give me only $5.00 "toward" the return shipping.  I paid $12.95 for S&H.  I objected. And asked for the entire amount of $12.95.  No. This is the nastiest customer service(?) I have ever, in my 69 years, encountered.  I have been a long time customer. And received only couteous service. I am outraged.

This report was posted on Ripoff Report on 09/13/2012 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pyramid-Collection/internet/Pyramid-Collection-First-I-was-left-on-hold-an-inordinately-long-time-after-I-explaine-940687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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