• Report: #962037

Complaint Review: Pyramid Collection

  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: CLC — Phoenix Arizona United States of America
Pyramid Collection
Internet United States of America

Pyramid Collection Scam, charging twice, no items ever shipped Internet

*Author of original report: Rather than a credit, I get BILLED!!!

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I've received the Pyramid Collection catalogue in the mail for months and decided to place an order for a Halloween costume. I placed an order on 10/22/12 for $146.75. That afternoon my bank account indicated a pending transaction for $146.75 for Pyramid Collection. On 10/23/12 in the morning, there was a SECOND transaction pending for $146.75. My husband researched the validity of the company that morning online and found several online sites indicating the company is known for several scams. I called my bank to dispute only one charge. I wait over a week for the order, in which I paid an extra $24 for FedEx 2nd day and never received. I called Pyramid Collection to track the order... they cannot find it through FedEx. I asked for a refund. The employee over the phone initiated my request for only $134. 90, I then interject and request my FULL amount of $146.75. I am currently waiting for my full refund. 

This report was posted on Ripoff Report on 10/30/2012 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pyramid-Collection/internet/Pyramid-Collection-Scam-charging-twice-no-items-ever-shipped-Internet-962037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Rather than a credit, I get BILLED!!!

AUTHOR: CLC - (United States of America)

Rather than getting a refund for my original purchase, I get billed a different amount.

Chase Fraud Dept was very helpful in calling Pyramid Collection by three-way call to document the conversation with Pyramid. The employee, Bobbi was extremely rude and thought it was ridiculous of me to ask for a confirmation number for my refund transaction.

Now I wait 72 hours to be sure my refund actually happens and the second charge of $134.80 does not go through.

Stay away from Pyramid Collection and any company that may be associated with them.
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