• Report: #103331

Complaint Review: Pyramyd Air Guns

  • Submitted: Thu, August 12, 2004
  • Updated: Sun, July 02, 2006

  • Reported By:San Jose California
Pyramyd Air Guns
Pyramydair.com Internet U.S.A.

Pyramyd Air Guns ripoff Internet

*Author of original report: Resolved.

*Author of original report: The situation was evidently an anomaly

*Author of original report: Dealt with fairly!!!

*UPDATE Employee: something else we could have done to correct the issue?

*UPDATE Employee: something else we could have done to correct the issue?

*UPDATE Employee: something else we could have done to correct the issue?

*UPDATE Employee: something else we could have done to correct the issue?

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posted 08-12-2004 12:13 PM
--------------------------------------------------------------------------------
It's been a while since my last post, but I feel compelled to share the following information. It may save some members time, money and hassle.

In addition to owning several center fire pistols, I also own quite a few "Air Guns". They offer very cheap and user-friendly practice in a garage setting and I think, help quite a bit, with honing accuracy and form. As a result, I collect just as many air guns as I do "firearms".

I recently spent several hundred dollars at "Pyramyd Air", in an attempt to up-grade my "garage range" experience. These folks were a nightmare to deal with. I am posting the e-mail correspondence between Pyramyd, and myself in hopes it will save un-necessary frustration for folks on this board and their friends. *** Any suggestions on a AAA, four star, no hassle Air Gun vendor would be greatly appreciated. Here goes...

To: [email protected]


Joshua,

I am in the process of setting up a "garage range" for indoor target practice. I shoot I.D.P.A. with a Sig P-220, and thought having an indoor pellet range would be a great cost effective and user-friendly way to hone my skills.

I decided to buy a variety of air-gun models and
calibers to keep it interesting. After searching theInternet, I decided on your company because of
selection, free shipping, Biz-Rate rating and
competitive pricing.

In the past two weeks I have purchased over $560.00 of products from your business. However, on three occasions I attempted to order products, only to be notified later the products were out of stock. My first order was a pair of EB-17's, I was later notified you only had one in stock and I settled for the EB-22 ($200.00 combined). I later attempted the RWS Diana 5G, again out of stock. And most recently I attempted to buy an RWS Diana 34 in .22, only to find out it was not in stock!? I am only saving a few dollars by using Pyramyd vs. Cobra air-guns and had I
known you did not have what I wanted, I would have
ordered from Cobra on the spot. With the two RWS
models, that would have been another $400+ in sales.

I think when you have someone with the means and
desire to spend a $1,000.00 in two weeks, from your company alone, that person should be squared awaywithout hassle or non-sense. To be fair, the Diana 5G was listed as out of stock on the web page. However, the EB-17 and the RWS Diana 34 were not. This is an emerging as a pattern and begins to look like a questionable business practice?

If you can take care of business and get me what I
want, when I want it, you will have my business for years. Sadly, if not, there are many others who will.

Respectfully,

J.D.
_________________________________________________

To: [email protected]
CC: "Pyramyd Air"


Joshua,

I am not 100% sure what is going on with you folks? I had written previously and expressed my dismay with the "on back order" phenomenon. That order alone would have been about $400.00. I received a call from Amanda verifying that any pending back orders had been canceled per my request. She also informed me my Tempest pistols had been personally checked and were on their way. However, she mentioned packing two .177
caliber pistols. I had ordered one in .177 caliber and one in .22 caliber. I also ordered .22 caliber pellets, many of them, with the Tempest .22 cal. They have not arrived yet.

I am now very concerned about this order, I just
received two Benjamin .177 caliber C02 pistols and one of then was suppose to be in .22 cal!!! I originally ordered two .177's, but was informed by ??Michele?? that you only had one .177 in stock. I called her back and requested I be sent one in .177 cal. and one in .22 cal., which is reflected on my receipt. All total this is $500.00+ in merchandise purchased by me
from your company (in a week). And so far, not
counting "back order" non-sense, only 25% of my order is correct thus far?

When I requested my "back orders" be canceled I was sent the following e-mail;

"I would also like to offer to you a 10% coupon that you can use next time you shop on our site. Just enter this coupon code (DTUJ6PJBDQ) during checkout and you will receive 10% off your entire order(cannot be combined with free shipping)"

This is an insult. An apology, that you have to spend several hundred dollars to benefit from. I appreciate the gesture?!

What are you going to do to solve my current dilemma with minimal inconvenience to me? I am waiting to rate my interaction on BizRate until all the dust has settled. I honestly think if you could show me some conviction, we could salvage this faltering business relationship. Your on the right track. Good product
line (when available), decent prices, free shipping, et. You have the ability to really kick some butt. You need to emphasize customer service and order accuracy! Sending customers back to the post office is no good!!!

Respectfully,

J.D.

_______________________________________________

From: "Amanda" View Contact Details
Subject: Customer Service


8-12-04

I Amanda have been informed that you are dissatisfied with the service you are receiving with Pyramydair. We do our best to keep all of our customers content with our service and products.

Unfortunately in the business we are in we cannot keep items that are shipped from overseas dutily in stock. With the new clearance regulations at customs it now takes three times as long to check each individual shipment coming to the States. I wanted to inform you of this in regards to the fact that you had cancelled two backorders. One for an RWS Diana 5g and another for a RWS 34 rifle in .22 caliber. These rifles as you know are imported from Germany and do have some delay. You as a customer were notified at once with these backorders allowing you the time to reevaluate what you would like to order.

In response to sending the incorrect caliber of the Tempest I do apologize that was a fault of my own. I want to inform you again as before that I will gladly issue a pickup of this pistol and exchange it at no cost for the .22cal Tempest.

Further hand, we receive all of the Benjamin Sheridan products prepackaged. We in no way tamper with the packages as they would then be classified as used. If you did in fact receive two .177 pistols it is a mistake that we also can correct. As customer service agents, I and the rest of the staff do not physically select the items for shipment from the warehouse (unless it is special circumstances.) and therefore we do not have exact inventory. If you were contacted to say we only have one pistol in .177 it was because of the inventory invoice we go by. The pistol could have been misplaced or mismarked. In the end you received what you originally had ordered. If infact you still want a .22 we will also gladly issue a pickup and exchange the item at no cost.

In closing I would like to add that if in any way you believe we have not fulfilled your expectations, we will gladly pick up all the items we have shipped to you and issue you a credit upon receipt of the items.

We wish you luck in your future airgunning.

Sincerely,

Amanda Lillian
[email protected]
Tel:(216)86-0893
Fax:(216)896-0896

_________________________________________________

Subject: Re: Customer Service
To: "Amanda"


Amanda,

I am a reasonable man and certainly would not be
defined by those who know me as a "Drama
King","trouble maker", or "agitator". I do however, expect to get what I pay for and fully expect a vendor to keep up with advertised inventory.

I can appreciate the drawbacks of importing items from over seas, this must be a hassle. However, if you don't have it, don't give the illusion you do. In regard to the Tempest in .22 and the Benjamin's in .177 (both Benjamin boxes are clearly marked .177 and the receipt states 1).177 and 1).22), arranging a "pick up" and exchange sounds easy from your end, but you do this for a living. On my end, it eats up my "free time" or "fun", not my paid hourly time. Which
in turn translates to "hassle". The mere fact I have put this much energy into e-mail correspondence, instead of playing with my new air-guns, is Hassle. I did not desire to buy hassle, I wanted air-guns/fun! Not a lofty expectation.

I am going to keep the air-guns I have and the
air-guns on the way (unless defective). I am not
going to wait around for Fed Ex or spend my time ($$$) driving to a Fed Ex drop off. This is insane. I will instead, remember this as a very expensive lesson learned. And furthermore, I will post my experience on "the internet" and any other forum I stumble across.

Respectfully,

J.D.

*** I know, long and boring, but better to get the information here, then live it!?

Peace all,

J.D.


--------------------
I was not born to be forced. I will breathe after my own fashion. Let us see who is the strongest.

NRA Life Member

J.D.
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 08/12/2004 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pyramyd-Air-Guns/internet/Pyramyd-Air-Guns-ripoff-Internet-103331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Resolved.

AUTHOR: - ()

Resolved.

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#2 Author of original report

The situation was evidently an anomaly

AUTHOR: Jd - (U.S.A.)

Pyramid Air Guns has redeemed itself beyond the call of duty. It sounds as though there may have been some new staff and a few communication breakdowns. In the end, and if you look at the date, it's been awhile; Pyramid pulled up on the stick and regained a considerable amount of trust in my book. I would shop there again without hesitation, as I doubt the aforementioned customer service would repeat itself, my situation was evidently an anomaly.

All things considered; they went to great lengths to solve this mess, once they knew they had a mess. It's hard to fault them on a series of communication breakdowns, but admittedly it is extremely frustrating! Then when you expect timely and satisfactory resolution of a matter, nothing seems to move fast (Murphy's Law). However, this is true with just about everything in life, and Pyramid having what can only be described as an unlikely and unlucky exchange with a customer, should not tarnish their over-all reputation.

I just wanted this duly noted.

Peace,

JD
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#3 Author of original report

Dealt with fairly!!!

AUTHOR: J.D. - (U.S.A.)

As you can see, from previous posts, my initial interactions with these folks were quite troubling. However, I do believe this was more/less an isolated incident. Their customer service manager seems to be a stand up guy and politely/diligently worked to resolve my issues until fairly late Friday night (on his own time). I have been assured that Pyramyd does in fact care about customer service and loyalty. This is really an awesome air gun site, I am happy they brought resolution because I want to remain a customer. This place is a giant >virtual< Toy Store, and I Love toys!!!
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#4 UPDATE Employee

something else we could have done to correct the issue?

AUTHOR: Val Gamerman - (U.S.A.)

My name is Val and James' comments were forwarded to me. I am in charge of customer service at Pyramyd Air.

I do believe that we offerred James every possible solution there is (full refund, pick up by FedEx at our cost for deffective or incorrect shipped items so James does not have to waste time taking the trip to a FedEx station).

Perhaphs there was something else we could have done to correct the issue but I don't see what.

Thank you
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#5 UPDATE Employee

something else we could have done to correct the issue?

AUTHOR: Val Gamerman - (U.S.A.)

My name is Val and James' comments were forwarded to me. I am in charge of customer service at Pyramyd Air.

I do believe that we offerred James every possible solution there is (full refund, pick up by FedEx at our cost for deffective or incorrect shipped items so James does not have to waste time taking the trip to a FedEx station).

Perhaphs there was something else we could have done to correct the issue but I don't see what.

Thank you
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#6 UPDATE Employee

something else we could have done to correct the issue?

AUTHOR: Val Gamerman - (U.S.A.)

My name is Val and James' comments were forwarded to me. I am in charge of customer service at Pyramyd Air.

I do believe that we offerred James every possible solution there is (full refund, pick up by FedEx at our cost for deffective or incorrect shipped items so James does not have to waste time taking the trip to a FedEx station).

Perhaphs there was something else we could have done to correct the issue but I don't see what.

Thank you
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#7 UPDATE Employee

something else we could have done to correct the issue?

AUTHOR: Val Gamerman - (U.S.A.)

My name is Val and James' comments were forwarded to me. I am in charge of customer service at Pyramyd Air.

I do believe that we offerred James every possible solution there is (full refund, pick up by FedEx at our cost for deffective or incorrect shipped items so James does not have to waste time taking the trip to a FedEx station).

Perhaphs there was something else we could have done to correct the issue but I don't see what.

Thank you
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