- Report: #642299
Report - Rebuttal - Arbitrate
Complaint Review: QVC
QVCInternet United States of America
QVC I purchased a computer... Internet
*Consumer Comment: Envelopes in Open Office
*Consumer Comment: Open Office is the name, free downloadit (Google it)
*Author of original report: Update 10.25.10
*Author of original report: QVC Resolved the issue.
*Consumer Comment: An option
*General Comment: Which laptop did you get?
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I purchased a Dell laptop from QVC. It appeared that the Microsoft Office software was not what I thought I had ordered. I called QVC and insisted on a supervisor. He insisted that I had what I thought I was supposed to have when I ordered it. That was at the time I received it. Today (approximately 60 days later) I went to work on a file and it would not open because I only received a "trial period" for my MS office suite software.
Never once did that supervisor tell me that in approximately 60 days you are going to need to spend another $500 to purchase that software. I am very disappointed because I do not feel they provided full disclosure on what came with the product order. They need to be more upfront about what you will need to purchase later in order to use your computer. I realize software is expensive but I was truly under the impression that this particular software came with my computer purchase.
This report was posted on Ripoff Report on 09/19/2010 10:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/QVC/internet/QVC-I-purchased-a-computer-Internet-642299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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