- Report: #136381
Report - Rebuttal - Arbitrate
Complaint Review: QVC
QVC ripoff Westchester Pennsylvania
*Consumer Comment: Warranty of merchantability, etc.
*Consumer Comment: SO, THE RETAILER CAN SELL CRAP AND IF YOU COMPLAIN AND RETURN THEIR JUNK ITEMS...
*UPDATE EX-employee responds: If you return items way too many times eventually youll get flagged
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What is QVC's return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not entirely pleased, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price.
Their show-hosts also add ' no questions asked ' when they report it.
Well, I received two letters from their 'vice president of customer service' basically threatening me that if my 'rate of returns' did not drop, they would cancel my membership. I sent them a response giving an itemization of my returns and reason for each (clothing that shrunk, jewelry that broke, food arrived spoiled, etc.) and suggested that perhaps they look into their quality and not just willy-nilly say that the consumer is a bad person.
I received NO response so on my own I cancelled my membership and my credit card with them.
Their return policy is bogus based on the letters I got from them.
st. paul, Minnesota
This report was posted on Ripoff Report on 03/25/2005 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/QVC/nationwide/QVC-ripoff-Westchester-Pennsylvania-136381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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