- Report: #649452
Complaint Review: QWEST
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| QWEST 1801 California Street
Denver, Colorado United States of America |
|
QWEST QWEST.COM Without notice stopped paying my long distance, Refuse to fix the problem but still taking money from my account Never late, auto draft from bank for years, Main Office Denver, Colorado
*UPDATE Employee: Wrong department?
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This report was posted on Ripoff Report on 10/10/2010 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/QWEST/Denver-Colorado-80202/QWEST-QWESTCOM-Without-notice-stopped-paying-my-long-distance-Refuse-to-fix-the-problem-649452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Wrong department?
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Monday, October 11, 2010
You would need to call 1-800-860-2255. Secondly, Have you tried to make a long distance call...and does it go through? If so, you still have service. I just didn't understand if your service wasn't working from this post.
A change of phone number may of changed the account number. I don't work for "out-of-region" services as that's the department you need to call, but I know it does change account number when you change the phone number with Qwest "in-region"
If your account number changed, your old account number will appear in the system as inactive, since there is now another account number that is active. A change of phone number with Qwest "in-region" also takes you off paperless billing, and it may work the same in "out-of-region" services. If that's the case, you would just need to reset paperless billing to get it online.
I figured you meant to say you were getting paperless billing also, since you called them when you got a bill.
The FTC doesn't handle any Qwest related affairs, only the local PUC's as Qwest is labeled as a utility company. The FTC may forward your information onto them however.
