- Report: #753619
Report - Rebuttal - Arbitrate
Complaint Review: QWEST
QWESTPHOENIX, Arizona United States of America
QWEST QWEST SWITCHER PROGRAM GIFT CARD PHOENIX, Arizona
*Author of original report: Still ...NOTHING!
*UPDATE Employee: Help with Visa Gift card
Qwest Switcher Promotion Online
$200 Visa Card
Tracking #:262541 Processing Check Status
You have successfully submitted the below information for your Qwest
Visa Prepaid Card.
I was assuming that the $200 gift card would be arriving soon per the promotion promise. [continued below]....
Qwest had no record of my promotion gift card.....so they "recluctantly" took down my information, put it "in the system and wait in line". I was told it would be at least 10 -12 weeks until I recieved my promised gift card. I was looking at the middle to the end of May!
I called again after 10 -12 weeks as promised....and Qwest representative said they didn't have a record of my submission and I would have to refile.....but they could only give me a $100 gift card!!
After a lenghty discussion......I got my information corrected and would have to wait longer for the $200 card. Over a period of 2 months, I must have made 15 calls to check the status. The answers I got from Qwest representatives were:
1. "I'm sorry..I totally understand but there is nothing I can do."
2. "Let me have you speak to someone else" (pass the buck!)
3. "Your claim has been filed and it will go out in the next batch of cards on Monday" (they send out batches of card on Monday only...I guess)
4. "I can almost guarantee you will get it this week"
5. "Wow..that has been a long time! "
6. "We can file an expedited claim and it will get to you in 15 days...FOR SURE" (Supervisor said this)
Here is is July 15th, 2011. I checked my mailbox to find nothing from Qwest...except a bill from them for me to pay for my internet, local and long distance home phone, Direct TV service....ON TIME...OR ELSE THEY WOULD DISCONNECT MY SERVICE!!!!! How ironic!! BEWARE!!!!!!
This report was posted on Ripoff Report on 07/15/2011 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/QWEST/PHOENIX-Arizona-85048/QWEST-QWEST-SWITCHER-PROGRAM-GIFT-CARD-PHOENIX-Arizona-753619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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