I purchased a directory cleaner called Speedy PC Pro. I was then sent to a screen that said I had to activate my new software by calling 1-855-838-9715. The problem is that I was not calling Speedy PC Pro. The number was for a company called Qresolve. I was immediately told that my computer had many error notices in the event log. They showed me a long list of problems. I should have realized that the list came from a problem that Microsoft was working on but had still not resolved. In fact, Microsoft is scheduled to call me today to continue to work on the problem.
The person at Qresolve insisted that I had viruses and that he could fix the computer by doing extensive work on it. He pushed me to buy the service. One year was $199.99, but for a discounted price he would give me a two year service contract for $287.96, which I paid. The tech started to run Malbytes software, a program that I already had on my computer. Then the tech said that since my other computer was on the same internet network that it was also infected. He pressured me to buy another 2 year contract for the second computer. What really caught my attention was the insistence on pushing for more purchases. The second thing that raised a red flag was that in order to cover both computers, I had to pay the entire amount for both computers, despite the fact that I had just paid the $287.96. In other words, I could not just pay the difference. I had to pay the full amount for both computers and that the first amount that I paid, $287.96, would be refunded within 5 business days. The idea of paying twice made me very leary. I had no way of knowing if the first payment would really be refunded. I cancelled the service, but not without getting another pushy salesperson to argue about why I should keep the program.
Another red flag was that when I explained to the tech that the microsoft problem had to do with a microsoft backup program that was not working, the tech said that Qresolve did not work on hardware problems. That seemed very strange since their website claimed that it worked on all kinds of computer related equipment such as iphones, pads, etc.
The whole experience left me very uneasy and I cancelled the contract this morning. They said my refund will be credited within 5 business days, which also makes me uneasy. I am waiting to see if I really get my money back. Stay tuned to the next report.
One last item...I ran the same software, Malbytes, on the second computer, the one that they said had to be infected since it ran on the same internet network. It turned out that the second computer did NOT have any viruses. I would have paid the additional amount for nothing, and they were extremely pushy about how necessary it was to protect the second computer.