- Report: #835736
Report - Rebuttal - Arbitrate
Complaint Review: Qresolve
QresolveQuatrro BPO Solutions (P) Ltd. 267, Udyog Vihar, Internet United States of America
Qresolve scam Gurgaon Internet
*Author of original report: resolution: refund
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Well, the number was actually for Qresolve, which they did NOT announce when they answered the phone in India. Instead, they kept up the charade initiated by their ad.
The person I spoke with there, Mr. Rakesh Jha, asked for remote access to my computer, which I warily allowed him. (Yes, I was stupid.) He went on to do some fishing around and managed to convince me that I had a ton of security issues. One of his specific claims was that my computer had a Trojan Horse virus called csrss.exe. (He pointed out csrss.exe in my task manager pane.) He tricked me by doing a quick Google search and finding a Web page that mentioned something about the software being a Trojan Horse virus. I need to emphasize that he did this very quickly; I'm sure he's had lots of opportunities to practice on many suckers before me. I realized later that although there's a virus that can masquerade as csrss.exe, usually the program is just one of the indispensable Windows OS background programs (there's even a ridiculously simple way to tell whether the file is the real thing or a virus, although I discovered this only later). Mr. Jha, however, managed to convince me my computer's security had been compromised. Then he pressured me into buying a full year of services, telling me my computer had so many security threats that I was bound to need his company's help throughout the coming year.
They charged my credit card $199.99. After I realized how I had been had, I wrote them asking for a full refund. I will update this report on what transpires next.
This report was posted on Ripoff Report on 02/08/2012 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qresolve/internet/Qresolve-scam-Gurgaon-Internet-835736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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