- Report: #709782
Report - Rebuttal - Arbitrate
Complaint Review: Quake Kare
Quake KareInternet United States of America
Quake Kare quakekare Will not cancel backorders, customer service will not respond. Internet
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I emailed the customer service and was told that it would ship in a few weeks. So I asked them in a following email to please cancel the expedited shipping in this case. They did not.
I sent four follow up emails requesting them to cancel this order and they have not responded to any of them.
Attempts to get a hold of customer service by phone fails.
I was run through several menu options and waited in queue for 45m. At the end of the queue the phone call drops.
This is the worst excuse for customer service I have ever seen. Will never use them for emergency planning or supplies. If they cannot handle basic customer service needs, then how can I trust them to help me prepare in the event of an emergency?
This report was posted on Ripoff Report on 03/24/2011 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quake-Kare/internet/Quake-Kare-quakekare-Will-not-cancel-backorders-customer-service-will-not-respond-Intern-709782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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