Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #709782

Complaint Review: Quake Kare - Internet

  • Submitted:
  • Updated:
  • Reported By: Daggnabit — 89011 Nevada United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Quake Kare Internet United States of America

Quake Kare quakekare Will not cancel backorders, customer service will not respond. Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Their website does not update stock.  So I ordered a backordered item and paid a premium for expedited shipping.   Even after the order was placed, I was not advised that this item was backordered, it was labelled "Ready to Ship"

I emailed the customer service and was told that it would ship in a few weeks.  So I asked them in a following email to please cancel the expedited shipping in this case.  They did not.

I sent four follow up emails requesting them to cancel this order and they have not responded to any of them.

Attempts to get a hold of customer service by phone fails.

I was run through several menu options and waited in queue for 45m.  At the end of the queue the phone call drops.

This is the worst excuse for customer service I have ever seen.  Will never use them for emergency planning or supplies.  If they cannot handle basic customer service needs, then how can I trust them to help me prepare in the event of an emergency?

This report was posted on Ripoff Report on 03/24/2011 01:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quake-kare/internet/quake-kare-quakekare-will-not-cancel-backorders-customer-service-will-not-respond-intern-709782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now