• Report: #709782

Complaint Review: Quake Kare

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  • Submitted: Thu, March 24, 2011
  • Updated: Thu, March 24, 2011

  • Reported By: Daggnabit — 89011 Nevada United States of America
Quake Kare
Internet United States of America

Quake Kare quakekare Will not cancel backorders, customer service will not respond. Internet

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Their website does not update stock.  So I ordered a backordered item and paid a premium for expedited shipping.   Even after the order was placed, I was not advised that this item was backordered, it was labelled "Ready to Ship"

I emailed the customer service and was told that it would ship in a few weeks.  So I asked them in a following email to please cancel the expedited shipping in this case.  They did not.

I sent four follow up emails requesting them to cancel this order and they have not responded to any of them.

Attempts to get a hold of customer service by phone fails.

I was run through several menu options and waited in queue for 45m.  At the end of the queue the phone call drops.

This is the worst excuse for customer service I have ever seen.  Will never use them for emergency planning or supplies.  If they cannot handle basic customer service needs, then how can I trust them to help me prepare in the event of an emergency?

This report was posted on Ripoff Report on 03/24/2011 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quake-Kare/internet/Quake-Kare-quakekare-Will-not-cancel-backorders-customer-service-will-not-respond-Intern-709782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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