- Report: #987692
Report - Rebuttal - Arbitrate
Complaint Review: Quality Auto Parts
Quality Auto Parts3420 N. Elston Ave. Suite #1 Chicago, Illinois United States of America
Quality Auto Parts Mercy Rowland Theifs from India Chicago Illinois
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When I received the axle it was unusable because of wear damage at the bearing point. I immediately contacted Quality and was directed to a customer service rep Mercy Rowland. I was asked to send photos of the problem and have a mechanic check the part and write a letter to Quality which I did. It has bee 5 days and now Quality refuses to answer e-mails or talk to me on the phone.
This company is a complete rip off that brokerages parts from bone yards all across the country. They collect a commission on every part and will not allow returns for any reason. [continued below]....
I am fortunate in that I used my Discover Card for the purchase and Discover, as one of their benefits guarantees a 30 day return policy. I have exercised this option and will update when completed.
This report was posted on Ripoff Report on 12/27/2012 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quality-Auto-Parts/Chicago-Illinois-/Quality-Auto-Parts-Mercy-Rowland-Theifs-from-India-Chicago-Illinois-987692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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