• Report: #987692

Complaint Review: Quality Auto Parts

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  • Submitted: Thu, December 27, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: Phil — Joliet Illinois United States of America
Quality Auto Parts
3420 N. Elston Ave. Suite #1 Chicago, Illinois United States of America

Quality Auto Parts Mercy Rowland Theifs from India Chicago Illinois

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On December 12, 2012 I was surfing to find an axle for my daughters Grand Cherokee. Foolishly I gave my contact info to Quality Auto Parts and within 5 minutes I received a phone call from a South Asian man from Quality. The sales pitch was high pressure and you are not given time to check their reputation on sites like ripoffreport.

 When I received the axle it was unusable because of wear damage at the bearing point. I immediately contacted Quality and was directed to a customer service rep Mercy Rowland. I was asked to send photos of the problem and have a mechanic check the part and write a letter to Quality which I did. It has bee 5 days and now Quality refuses to answer e-mails or talk to me on the phone.

This company is a complete rip off that brokerages parts from bone yards all across the country. They collect a commission on every part and will not allow returns for any reason. [continued below]....
..... Whatever you do, do not buy anything from them, you will be sorry if you do.

I am fortunate in that I used my Discover Card for the purchase and Discover, as one of their benefits guarantees a 30 day return policy. I have exercised this option and will update when completed.


This report was posted on Ripoff Report on 12/27/2012 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Quality-Auto-Parts/Chicago-Illinois-/Quality-Auto-Parts-Mercy-Rowland-Theifs-from-India-Chicago-Illinois-987692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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