- Report: #96498
Report - Rebuttal - Arbitrate
Complaint Review: Quality Paperback Book Club
Quality Paperback Book Clubwww.qpb.com Camp Hill, Pennsylvania U.S.A.
Quality Paperback Book Club refuses to close account, continues to send unwanted books and bills Camp Hill Pennsylvania
*Consumer Comment: Me 2
*Consumer Suggestion: Tell Them Any Books Received Will Be Considered "Gifts"
This continued for months, almost a year, and about 6 returned books. Until I decided to try the feedback form on the website since all I got on the phone was voice mail that was never returned. I got a personalized reply at long last. I replied promptly with the requested information. there was no answer so I assumed the problem was handled as I didn't get anymore monthly selection packets.
Before Christmas of 2003 (this is after 10 months of near silence), I started to get a flurry of letters stating that they were sending my deliquent account to collections. Sending letters to the new address on these form letters had no effect. After about the 2nd or so, I sent a letter saying that I had attempted to resolve this issue so many times that I was no longer going to respond to form letters/bills. I gave a home address, 2 phone numbers, and my email address so that a real person could contact me to resolve this issue.
the next letter was from a collection agency. Here I got communication. The result being that I got a tiny post card from QPB saying that they were sorry my returned book had not been credited. This note came in 04/04, over 2 years from the first attempt to close my account.
Beginning of June 2004, I started receiving the monthly slection packets again. I have requested the account be closed, had to send back 1 book already, left messages on their voicemail, and send notification that if I didn't receive contact from a live person by 5pm, on 6/22/04, I would be forced to take action. So here I sit on the 25th of June, researching my rights and ways to remedy the situation.
Want cheap books? Do yourself a favor, hit the Barnes and Noble or Amazon clearance pages, stop in at your local used book store, or start garage saleing. Do not join this book club unless you are planning on keeping your account forever and a day. Good Luck and happy reading.
This report was posted on Ripoff Report on 06/26/2004 01:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Quality-Paperback-Book-Club/Camp-Hill-Pennsylvania-17012-6405/Quality-Paperback-Book-Club-refuses-to-close-account-continues-to-send-unwanted-books-and-96498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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