2 years ago I attempted to close my QPB account. My purchase commitment had long ago been satisfies, in fact I had enough bonus points to get several free books. My account was current and there was no outstanding bill. I sent my reply card and request to close account in plenty of time to not receive the monthly selection. It came anyway, so I refused delivery and returned the box unopened. The next month, I received a bill, the selection info and reply card, and sent notes to close my account and request credit for the returned book.
This continued for months, almost a year, and about 6 returned books. Until I decided to try the feedback form on the website since all I got on the phone was voice mail that was never returned. I got a personalized reply at long last. I replied promptly with the requested information. there was no answer so I assumed the problem was handled as I didn't get anymore monthly selection packets.
Before Christmas of 2003 (this is after 10 months of near silence), I started to get a flurry of letters stating that they were sending my deliquent account to collections. Sending letters to the new address on these form letters had no effect. After about the 2nd or so, I sent a letter saying that I had attempted to resolve this issue so many times that I was no longer going to respond to form letters/bills. I gave a home address, 2 phone numbers, and my email address so that a real person could contact me to resolve this issue.
the next letter was from a collection agency. Here I got communication. The result being that I got a tiny post card from QPB saying that they were sorry my returned book had not been credited. This note came in 04/04, over 2 years from the first attempt to close my account.
Beginning of June 2004, I started receiving the monthly slection packets again. I have requested the account be closed, had to send back 1 book already, left messages on their voicemail, and send notification that if I didn't receive contact from a live person by 5pm, on 6/22/04, I would be forced to take action. So here I sit on the 25th of June, researching my rights and ways to remedy the situation.
Want cheap books? Do yourself a favor, hit the Barnes and Noble or Amazon clearance pages, stop in at your local used book store, or start garage saleing. Do not join this book club unless you are planning on keeping your account forever and a day. Good Luck and happy reading.