• Report: #1080162

Complaint Review: Quality Relocation Services

  • Submitted: Thu, August 29, 2013
  • Updated: Mon, May 19, 2014

  • Reported By: 83 year Old Robbed by QRS Crooks!! — Atlanta Georgia
Quality Relocation Services
5800 E58th street, Commerce City commerce city, Colorado USA

Quality Relocation Services First Call Movers 83 year old Handicapped Women Robbed by QRS of Commerce City, Co & First Call Movers in Ft Lauderdale florida commerce city Colorado

*Consumer Comment: They are unbelievable

*Consumer Comment: no contact


*UPDATE EX-employee responds: I have evidence and proof to take them down

*Consumer Comment: Any Updates

*UPDATE EX-employee responds: qrs/first call movers both have name changes

*Consumer Comment: Quality Relocation Services CO. and First Call Movers Florida

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Quality Relocation practices illegal,paperwork practices and lost Queen bed/Box spring and 13 boxes. I called Carlos repeatedly no return call.

-Don't ever use this company. We paid their full price in cash because they stated if we did credit card they would charge an additional 15-19% more and they lied about missing items. To not return a phone call about lost items is so disappointing.

My disappointing experience with the Quality Relocation Services started on Aug 3, 2013 at 3pm and they left resident at 1am on August 4, 2013. The move was 1 bedroom home. The disappointment resulted in me calling the Mgr Carlos at QRS and Kat at First Call Movers who was the Mgr at Referral Company. My Mother who is 83yrs old became critically ill and on a limited budget I got an estimate for her move. I contacted First Call Movers for a referral and estimate in July 2013 to move her personal items to Ga.

 Below is a factual outline of my experience with QRS personnel Patrick mainly, Robert who broke off the doors in laundry room and tried to act like it was like that prior.  Lastly, Carlos the manager at QRS refused to return phone call after they received requested cash funds of almost $5000 and knew all my items were not on truck but told me they were. I am currently missing a Queen bed, Queen box spring, coffee table and 13 boxes of family memories and furnishing.  I have received no return phone calls from Quality Relocation Movers even though their driver stated mattress/box spring on another truck. According to First Call Movers Carlos stated he was unaware and would call me that same day which was 8/20/13. I have sent emails, texts and phone calls, No Response about lost items. Who would steal an 83 yr old woman's furniture?  She cannot afford to purchase another bed.

I asked how many times items would be moved after packing. I was told by Patrick that the truck would be attached and next unload would be at my residence in Georgia. I have now learned

items were moved 3 times.  Everything from the first estimate was total deception/falsified information. All details below were sent directly to Carlos and First Call Movers On Aug 5, 20123 (day after move). My daughter sent information via email. They both received msg.

 Illegal Entry to home

*QSR employees Patrick and team arrived at house while I was at home depot. All the doors were locked and property is fenced. Patrick illegally trespassed on property by opening back door sliding glass door and proceeded into the property w/o approval of home owner. I asked him if door was open he admitted he had to go to the bathroom so he got in house via opening the back door. He wasn't wearing a uniform.

Illegal Papers

 They started wrapping items when I asked about numbering items. Patrick asked what color I wanted to be. Many Items were already packed and on truck. I asked dont you put them on the item

    Patrick proceeded to get me to sign papers that were blank or a page that had triple the fees for the move. Claiming his company gives you one to shock you and then the real number later. I proceeded to call both companies that night and reached no one. They told me someone was always available. Not true. Half the items were on truck and it was after 10 pm at night. Female alone with 3 men.

He stated First Call Movers make promises and when they get to job they normally double the amount and it works out ltr.. He stated my bill would probably be half of his quote $5600. I explained not agreeing to a triple number so I would put notes on all pages. He said that's fine. Every page states not agreeable to estimate.

   Patrick told me the number of boxes and pcs didnt matter only the weight mattered. He stated I had more pcs but weight is what counts.

  He never discussed 104 pcs with me that last night. He added that after initials and before he left and gave me carbon copies as he was leaving. Deception. I was never told 104 pcs until talking with Carlos the next day that he wrote it on bottom of page. Writing it on paperwork after signature is illegal, dishonest and a lack of integrity.

*Patrick was smoking and I told him I was allergic. He smoked outside in garage area but all the house windows, doors were open.

Told me if I used credit card they would add 15% upcharge to bill. Paid cash after they stated everything was accounted for on truck. Total Lie!!!


Consumer's Desired Resolution:

I want my items back or reimbursed based on the fact I was told my items would be delivered by another truck. I was also told the queen bed and boxspring was on another truck after payment received and truck unloaded. I had to tell driver mattress/box spring and 13 boxes missing. Now according to First Call Movers Carlos is denying being aware. They stated he would be calling. He has not called

After reviewing reviews on different sites this is obviously a company stealing people's personal property. God help them when he gets a hold of their lives.

This report was posted on Ripoff Report on 08/29/2013 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Quality-Relocation-Services/commerce-city-Colorado-80022/Quality-Relocation-Services-First-Call-Movers-83-year-old-Handicapped-Women-Robbed-by-QRS-1080162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

They are unbelievable

AUTHOR: Stephanie - ()

I can't believe they are still in business!!  They got me last August. Just be sure to file a complaint on DOT.gov and go to move rescue.com, they try to help. I didn't get any help.  The manage did call me back once before my stuff was delivered, he yelled at me, called me a liar and refused to help me get my stuff.  Horrible dishonest nasty people!!!

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#2 Consumer Comment

no contact

AUTHOR: Stephanie - ()

I am sorry you too are going throught this, they don't answer their phone, I also had the cops go to their place of business in Commerce City, CO, but it's out of their hands they can't legally do anything. AND that company knows it.

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#3 Consumer Comment


AUTHOR: Bob Johnson - ()

We too are in the middle of being scammed by these criminals.  If anyone has a copy of a typical QRS contract please respond or somehow post it to this rebuttal.

Someone please tell me the best way to talk to these guys in effort to get my things back.  I'm outraged that in this day and age that the federal government allows these thugs to continue doing what they are doing!

No laws in place to protect consumers, only advise and tips! Foreigners running organizations from abroad with thugs running operations here at home!

Someone please tell me the best way to talk and work with these guys.  They screen calls, make false promises, change balances, and make up garbage to suit themselves.  

I'm looking for any responses from anyone!

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#4 UPDATE EX-employee responds

I have evidence and proof to take them down



Shay Levi
+1 (954) 778-0374
Yehuda Siboni
(281) 827-4472
Carlos Delgado
Evelyn Rivera

if someone needs help and proof evidence to sue QRS please let me know.

the owners of the companies are Shay Levi the biggest scammer  located in co

Yehuda siboni located in Tx ,Evelyn Rivera located and Fl and many others.

They running other companies 

Moving Connection in Florida by  Avital Bendoim 

Qrs in Colorado run by Carlos Delgado

Pristine Van Lines in Florida or Texas run buy Yehuda Siboni

American National Services in Florida run by Evelyn Rivera

All this conpanies are assoiciate to SHAY LEVI from Colorado used to be Shay Shiba moving in Florida

all of those companies are hes but on different names.

i have plenty evidence fake contracts and revised estimate and fake signures if any one needs .

They won't answer to any phone calls after the move is done and they collect the all balances in cash.

don't even try

u waisting your time

it's gone

the only think to is contacting the Department of Transportation

It won't help either but u can try

they not doing their jobe either

even with proof and evidence they don't know what it is wrong even when they lool at the evidence

 After telling them what's wrong they still sleeping .

Easy money






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#5 Consumer Comment

Any Updates

AUTHOR: AMCDenver - ()


I'm in a similar situation with QRS right now. Their quoting and pricing process is misleading and predatory. The blatantly lied about delivery times when they were taking my money. It's been two weeks since they picked up my furniture and they will not answer numerous emails and voicemails. Do you have any updates or advice on how to proactively deal with them?



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#6 UPDATE EX-employee responds

qrs/first call movers both have name changes

AUTHOR: former employee - ()

 so as a former employee of first call movers I should say I am not at all surprised.....yet I am and in fact it is the fmcsa (federl motor carrier safety administration) I am more surprised by. you would wonder just how long they will go on letting these carriers and brokers operate like this. there are a multitude of complaints on first call movers (broker)

first call now goes under home team movers.........oh look close do you notice the MC # are the same, so i ask how does the fmcsa not notice this. qrs was also oerating under another name had such legal issues and complaints they also changed their name, the owner of qrs actually left the country for an extended period of time due to the allegations against his company. each and every complaint on first call or any of the carriers they sell the loads to have the same complaints and there are countless numbers of thes complaints all over the web the bbb for god sake, good morning america has done a few reports on them yet the fmcsa lets them continue to operate, if it is not yet apparent to any of you out there trying to get your issues resolved thru first call or the carriers that you are going to get nowhere, then try this......go after them via the fmcsa and do not give in, do not let it go....like a dog with a bone stay on them via the governing agencies that regulate these guys, and maybe reach out to your alderman or attorney general in your state. it is nolonger just about going after them, you need to also go after those who should be regulating them, those people are paid by YOUR TAX $, you pay their salaries, what if anything have they done for you lately? i left first call, and clearly indicated in my resignation letter the i was resigning because i just really could not live with myself anymore, as a large part of my job required swearing to their lies, yes it was a job and it paid the bills, however so does prostitution pay the bills and i am no more going to do that either so i cut my losses and left with at least a bit of my own integrity intact. you really do not have any avenue of recourse against them other the as I mentioned the governing agencies and the fact that all this mayham has gone on in such quantity and for so long right under the noses of the fmcsa you may just be SOL but just remember karma never forgets or looks the other way, they will get theirs in the end.


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#7 Consumer Comment

Quality Relocation Services CO. and First Call Movers Florida

AUTHOR: Lori Holguin - ()

I too was a victim of this scam between QRS and First Call Movers...I moved from Indiana to California, and they had my furniture for 43 days, and also significantly increased the price...I had filed a report with Ripoff reports.com today, but I can't seem to locate my file...They lost some of my larger furniture, scratched and knicked the heck out of my beautiful master Bedroom suite, broke several of my items,  misled and like you did not ever return my phone calls, neither the broker or the movers..I had many of the brokers involved, and even told Kat, so after you get your deposit, you wash your hands with the consumers?  I highly agitated her and stood my ground...She was absolutely no help, actually they are all Shisters as far as a I am concerened..I spoke to Carlos the supervisor once, and Shay the General manager once, and he bartered with me because I asked for the final weight ticket on the Cat scale and he told me he would lower my balance by $900 dollars, 70% of the reserved space if I would agree to his terms... He also tried to get away with that when the driver called me I had a gut feeling he did not mention it...So I asked the driver did Shay mention he lowered the final amount?  He replied no he did not, so I put him on the spot and asked if he could call to confirm the final amount so I can go to the Post office to get the money orders...Thankfully the driver kept his word on that and my balance was lower..  Too much to tell, but I took down names, dates, times on all transactions and calls I have made or recieved...

I feel a class action law suit should be filed against these companies, and should be shut down permanantly...When they do get their lisences to proceed with business taken away, they always find an angle to come back into play...I did call the Commerce City police Dept. to have QRS investigated, because I thought for a minute they did not exist...Officer Calvano did go down there and called me back to inform me they are a legit business, and that he cannot legally get involved because this was contractual..Thank you Officer Calvano for your help, this has put me under so much duress, and I have been pretty sick to my stomach for the past 6 weeks, not knowing the unknowing...Whoever can help us out would be greatly appreciated.




Lancaster CA.

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