Consumer Fraud Quality Wholesale Homes/Peritus Financial Services
I began looking online for a company that sold manufactured homes at a decent price. I found Quality Wholesale homes under the website www.qwhomes.com . I filled out the request for information and was contacted by the office within two days. I was given an access code to view the models and prices on the site. I was initially assigned to a sales rep by the last name of Rodriguez. I do not recall his first name. He seemed very unsure of himself and a bit unprofessional. After calling in a second time, I spoke with another rep named Rex Springer. Rex assured me that he has been doing this for over 20 years and knew his stuff. I asked to be reassigned to Rex.
I had several concerns/questions that I wanted clarified. The first being, would we be able to get a loan for both the land we were interested in and the house at the same time. Rex assured me that the financial group they worked with would be able to accommodate that request. I told Rex that we didn't have a lot of money to put down and he again assured me that the finance group would be able to help us out. I told him that my credit wasn't that great and he told me that they worked with a company called Peritus Financial who would do a credit mend for QW customers for FREE. I asked him what would happen if we couldn't qualify for financing and he told me that he would make sure the purchase agreement was contingent on financing.
In the month of May, Quality Wholesale Homes ran a promotion. The promotion stated that anyone who signed a purchase agreement in the month of May would have the delivery and set-up fee waived. After deliberating with my sister, we decided that we should take advantage of this opportunity. I told Rex we would like to sign a purchase agreement and he scan/emailed the agreement to my email. I received the email on Friday afternoon and printed it out and took it home. It was a bit difficult to read, but I signed it anyway. My sister put the $2500 down payment on her credit card so we could lock-in the pricing and the promotion. We faxed the agreement in on Saturday May 30th, 2009.
The following week, I was handed over to Justin Kearns, Rex Springer's assistant. After asking why I wasn't dealing with Rex anymore, I was told that Rex is so busy that he has other people do the follow-up work for him once he has gotten the sale. I was sent additional forms regarding the specs of the house and I filled them out and sent them back the same day. Justin gave me the number of the finance company (Home and Land Finance) and I was assigned to a broker by the name of Ryan ____ . After speaking with Ryan and telling him our situation (we hadn't purchased the land yet and wanted to do a single-close loan), he informed me that without at least 5% down, no one would even think of giving us a construction loan. I told him what our situation was and he told me that without additional money down, there was nothing he could do and he wouldn't be moving forward on my case.
I called Justin back at this time and told him that we could no longer afford to go forward with the home. I asked him to refund the money we put down and the told me that that would be impossible since it is against the company's policy. I told him that on the contract it read that we have three days to rescind the agreement without penalty and he just repeated that it wasn't company policy to refund deposits. At this time, no services or products have been provided.
At the same time we put the money down, I was referred over to Peritus Financial Services to assist me in mending my credit. I was assigned to JT Maughan, whom I have yet to speak with personally. I was sent several forms to fill out. There was a form that listed the charges and an option to have the charges paid by QW Homes. I called Justin to confirm this and he said that the charges from Peritus would just be added to the cost of the home. I told him that Rex had told me that this service was FREE to QW Homes customers. He said he would check on it and get back to me.
As of July 16, 2009, I have left several messages, sent several emails and have yet to receive a single response from either of these companies. I got an email from Peritus listing an invoice of all the charges that would be forwarded to QW Homes for my credit repair, in the amount of $2,200 ($100 per line item). On the credit report that I sent to them, I indicated a few potential errors and notated accounts that were old. They in turn filed disputes with every single one of my creditors.
After several attempts via email and phone, I began researching QW Homes' business practices. It turns out that I am not the only person who had this exact same situation happen to them. Several other consumers have posted even larger down payments and are out thousands of dollars. It seems that this company (DSH Housing) has several negative complaints filed against them with the Better Business Bureau, and instead of changing their practices, they change their name. I went on their website this morning and there is not even so much as a number on there now. It simply reads Under Construction. Each time I call, I now get a message that they are having technical difficulties with their phone system and I should leave a message. It has been two weeks and I still haven't received a call.
Here are the names that they are using or have used in the past:
Quality Wholesale Homes
Factory Wholesale Homes
Colorado Springs, Colorado