- Report: #2742
Report - Rebuttal - Arbitrate
Complaint Review: Quantex
Quantex - bad motherboard & in home warranty
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My first big mistake. When I received the computer, I could not get the new printer working. Of course Quantex kept telling me that it was the printer and nothing wrong with the computer parellal port.
I am no computer expert but I knew what the problem was. The printer company sent me a new printer just to prove that it was the computer and not the printer. After testing the new printer, I was right. Quantex finally relented and decided they would install a new motherboard.
One of the selling points on the computer was the in home warranty. Well they do not tell you it is during business hours. I have a full time job. If I am not off when they schedule my in home tech support, I might have to take off work. I am paying for their mistake.
Just a final note. Their 24 hour tech support number is also a joke. The wait time to speak to a tech rep. is over 45 minutes on most occasions. Sometimes even longer. Be prepared to hold the telephone for a long time. Luckily for me, I have a telephone headset. DO NOT BUY.
This report was posted on Ripoff Report on 07/25/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Quantex/nationwide/Quantex-bad-motherboard-in-home-warranty-2742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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