- Report: #1118010
Report - Rebuttal - Arbitrate
Complaint Review: Queen Virgin Remy
Queen Virgin Remy572 Edgewood Ave SE, Atlanta, GA 30312 Suite #116 , Select State/Province USA
Queen Virgin Remy Sold me awful hair and caught a nasty attitude with me about it. Atlanta Georgia
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I purchased hair from Quuen Virgin Remy in Atlanta, Ga. I went to the location to pick it up. I installed it the next day and it already began to tangle and shed. Every time I brush this hair and handful comes out. When I post on their instagram the deleted the message then blocked me.
When I called them a man answered. As i was telling them what happened he cut me off by saying "hold on, hold on, hold on, first of all..." he had the nastiest attitude. A business should NEVER cut off a customer, especially in the midst of a complaint. So I simply hung up.
A few minutes later i received a text from them saying "Have a great day. Calling yealling etc. doesn't solve problems." No where in the conversation was I yelling. Your employee was. So when I sent them a picture of a huge, tangled, matted wad of hair, and told them that the picture will be all over the internet along with a review of their horrible customer service, all of a sudden they would love to help me. This company is garbage and they should be embarrassed and ashamed. I will never buy from this crap hole again.
This report was posted on Ripoff Report on 01/23/2014 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Queen-Virgin-Remy/Select-StateProvince/Queen-Virgin-Remy-Sold-me-awful-hair-and-caught-a-nasty-attitude-with-me-about-it-Atlant-1118010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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