- Report: #1190037
Report - Rebuttal - Arbitrate
Complaint Review: Queen Virgin Remy
Queen Virgin RemyInternet USA
Queen Virgin Remy is a F****** RIP OFF!!! rip off, FAKE virgin hair, dont stand behind their products, cheap people out of money Atlanta Georgia
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This company is a total rip off and they dont stand behind their products. I ordered a special they offered for 18' indian remy hair for $89 (4 bundles). I recieved the hair and made an appointment with a professional. She tried to dye the hair and it would not budge. The hair came with an instructions pamphlet stating the hair was virgin and could be colored. Its now a week before thanksgiving and i have 4 bundles of hair i can not use. I called the representative at the 877 numbers. As soon as i said i called regarding an order, the representative snapped at me with a ghetto tone and said "gotta call the Atlanta store" and just hung up. I called, another ghetto employee answered. I explained my sistuation and she asked which hair i purchaesed i told here the indian remy hair. she then says "oh dat hair cant be colored its already processed". I told her will i was under the impression that all hair was virgin hair from "Queen Virgin Remy" and that i also recieved instructions for coloring the hair in my shipment. so if the hair cant be colored why is it sold with coloring instructions and listed as virgin hair on the site. She said "well aint nothing you can do, we dont give refunds, exchanges, or credits because you already tried to dye it." This is ridiculous. How do you false adversitse a product's features and leave the customer to bear the burden when your product does not perform. I will never order from here again. Just riducious . Poor customer service and unprofessionalism displayed everywhere through out this organization. College girls please do not get tricked by this company they are decieving and out to get as much money as they can without a care for their customers having a positive experience.
This report was posted on Ripoff Report on 11/19/2014 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Queen-Virgin-Remy/internet/Queen-Virgin-Remy-is-a-F-RIP-OFF-rip-off-FAKE-virgin-hair-dont-stand-behind-th-1190037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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