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  • Report: #354195

Complaint Review: Questia Media

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  • Submitted: Tue, July 22, 2008
  • Updated: Tue, August 19, 2008

  • Reported By:wilmington Delaware
Questia Media
3308 Tunison Drive Nationwide U.S.A.

Questia Media Questia refuses to cancel my account. They provide a continuous loop by forcing people to call and cancel at the so called time of renewal. They do not allow a person to sign up for one year they claim. Houston Texas

*UPDATE Employee: Questia Cancellation....VERY EASY.

*UPDATE Employee: Questia Cancellation....VERY EASY.

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Questia refuses to cancel a subscription I made of line several years ago. They make no provision for yearly renewals. They consider all of the subscriptions perpetual and make it very, very difficult to cancel an order. I noticed a charge on my bill and immediately called Discover to cancel the charge. They cancelled the charge, notified Questia and Questia sent them documentation of their unfair perpetual subscription. I do not recall agreeing to continue an account indefinitely. This is an unfair practice and Questia nor Credit companies should be allowed to offer accounts that never end.

What can I do to remedy this situation.

Thanks You

Marilyn
wilmington, Delaware
U.S.A.

This report was posted on Ripoff Report on 07/22/2008 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Questia-Media/nationwide/Questia-Media-Questia-refuses-to-cancel-my-account-They-provide-a-continuous-loop-by-for-354195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Questia Cancellation....VERY EASY.

AUTHOR: Questia - (U.S.A.)

You can cancel your subscription at any time by sending an email, calling in, using our live help/ chat feature, requesting your Account be cancelled or you can cancel the service online yourself through the MY ACCOUNT link. When cancelled your account will be active until the end of your billing cycle then it will returned to a standard free preview account and any items in your account will be saved. Once your cancellation request has been received Questia will send you a confirmation email to the email address we have on file.

Always check your junk mail folder to make sure you have received the email. Follow the appropriate instructions and confirm the cancellation. Make sure you receive an e-mail confirming the cancellation for your records. If you do not receive this email please contact us at the number listed below to make sure your account has been canceled. If you do not wish to be billed on your next renewal date send your cancellation request at least 48 hours prior to your next billing date (displayed in the My Account link once you have Signed Into your Account).

Please note that we do not schedule cancellations, your cancellation will take effect upon receipt of your confirmation email. This email does not constitute a notice of cancellation.

Questia's website specifically states that all account automatically renewed until cancelled. Nothing is predatory or misleading about the billing or our account practices.
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#2 UPDATE Employee

Questia Cancellation....VERY EASY.

AUTHOR: Questia - (U.S.A.)

You can cancel your subscription at any time by sending an email, calling in, using our live help/ chat feature, requesting your Account be cancelled or you can cancel the service online yourself through the MY ACCOUNT link. When cancelled your account will be active until the end of your billing cycle then it will returned to a standard free preview account and any items in your account will be saved. Once your cancellation request has been received Questia will send you a confirmation email to the email address we have on file.

Always check your junk mail folder to make sure you have received the email. Follow the appropriate instructions and confirm the cancellation. Make sure you receive an e-mail confirming the cancellation for your records. If you do not receive this email please contact us at the number listed below to make sure your account has been canceled. If you do not wish to be billed on your next renewal date send your cancellation request at least 48 hours prior to your next billing date (displayed in the My Account link once you have Signed Into your Account).

Please note that we do not schedule cancellations, your cancellation will take effect upon receipt of your confirmation email.

Calling you credit card company to dispute a charge does not cancel an account. It only puts the charges in question in a dispute with the company. Also next to EVERY charge is the number to call Questia if there are any questions about the charge or account.
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