Report: #693812

Complaint Review: Questia

Submitted: Thu, February 10, 2011
Updated: Mon, February 14, 2011

Reported By: NHPHammer — New York New York USA

Questia

Internet United States of America

Phone: 800.889.0097
Web: http://www.questia.com/
Category: Library

Questia CHARGED ME FOR WHAT WAS ADVERTISED AS A FREE TRIAL SUBSCRIPTION ,, Internet

*Consumer Comment: Questia is a SCAM!

REBUTTAL BOX™ | Respond to this Report!

What's this?

0Author 1Consumer 0Employee/Owner

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management
at its best!

Questia offers a FREE Trial subscription so you can try their service. Subscription cost are paid on a monthly basis. When you sign up for the free trial they take credit card information and you are informed that you will have to cancel or you will be charged for an ongoing subscription. When I called to inquire why I was charged immediately, I was notified that the TRIAL PERIOD is only 24 Hours. The rude customer service representative claims this is stated in the terms and conditions and that I overlooked it. Upon reviewing the T&C again, the duration of the free trial is not specified. They are outright thieves. They lead customers to believe there is a 30 day trial and since it is non refundable by the time this is cancelled, you are already scammed.

Furthermore, they database had very limited information so it was useless anyway.

This report was posted on Ripoff Report on 02/10/2011 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Questia/internet/Questia-CHARGED-ME-FOR-WHAT-WAS-ADVERTISED-AS-A-FREE-TRIAL-SUBSCRIPTION-Internet-693812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Questia

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips

Report & Rebuttal

Respond to this report!

What's this?

Also a victim?

What's this?

Repair Your Reputation!

What's this?

Arbitrate

Remove Reports?
No! Better yet! Arbitrate to set the record straight!

REBUTTALS & REPLIES:

0Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Comment

Questia is a SCAM!

AUTHOR: AE - (United States of America)

SUBMITTED: Monday, February 14, 2011

HI there. I am some others are looking to file a class action complaint against their affiliated company and they are ripping people off the same way! As you can see, I am a victim of their scam hope we can get recovery for everyone who was ripped off by both companies. We cannot use these complaint sites as evidence against them so I need to hear directly from anyone who was scammed. If you would be willing to share your story to help the cause, we would all greatly appreciate it! There is great strength in numbers which is exactly what we need to take these sleazy companies down and stop their predatory practices. Please contact me. Thank you. thank you.