- Report: #406155
Report - Rebuttal - Arbitrate
Complaint Review: Questia
QuestiaHouston, Texas Nationwide U.S.A.
Questia Human error = $$ for Questia Houston Texas
*Consumer Comment: Questia claims they are like a mortgage company, or cable, etc.--not the same
*UPDATE Employee: Questia Customer Support is fair company with fair business practices.
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A few days ago, I checked my bank account and saw that Questia had again withdrawn from my bank account three days earlier, without informing me by e-mail either before or after the fact.
Now I did not want to renew my Questia subscription, but being a human being, I forgot to cancel. After all, the withdrawal only comes around once a year and Questia does not inform you that they're about to bill you. They're pretty sneaky.
So, I called to cancel and get a refund. The customer service person cancelled my account. As to the refund, however, she said I needed to e-mail the resolution department. So, I did e-mail the resolution department. Their response was prefabricated and completely unpersonal. They offered me what they call a $50 courtesy, "pro-rated" refund. I responded saying I still wanted a full refund, and I requested for the number of someone to speak with personally. The department responded with an e-mail, half of which was a cut and paste job from their first e-mail to me, basically saying "no" to my requests.
Sure, Questia's agreement allows them to do what they have done. But you have to admit, it's pretty deceptive. Basically, Questia quietly withdraws money from their customer's accounts and relies on their customers' forgetfulness to keep their subscriptions going. Then when customers ask for a refund, they say, "Oh, but you agreed to this!"
This report was posted on Ripoff Report on 12/30/2008 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Questia/nationwide/Questia-Human-error-for-Questia-Houston-Texas-406155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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