Quick DVD Delivery I paid for product, "shipped" on 3/3 its 3/14 still no product, company will not answer where it is West Chester, Pennsylvania

On 3/1/2013 I placed an order for 11 items for a total of $65.46 on 3/3/2013 I was sent a confirmation eMail saying it has been shipped. It is now 3/14/2013 and have tried calling the company to find out where my order is and there voicemail says to either text or eMail them. I have tried both with only recieving texts back telling me that it will be here tomorrow? They JUST sent me another text stating to reread my order and I gave them my order number and the ship date. There voicemail did say it could take up to 30hrs to get a reply text. They have been nothing but rude and inconsiderate, I only want to know where my product/money is?