Quickcert Academy of Comuter Education. Quick Cert. Quick Cert told me they would refund my money and they did not follow through. Internet

I called Quickcert looking to get my CCNA and CCENT.  I spoke to one of their representatives ( I am leaving his name out for now) who told me he could help me with this process.  I told him I didn't want to make any quick decisions because I wanted to see if my company would pay for this institute before I continued.  He told me that there was a special offer going on and for 650 a class he could get me my CCNA and CCENT.  He said all he needed was 250 to get started.  I agreed and let him take 250 out of my credit card.  I talked to my company and they said they do not want anything to do with this company and I see why now and to go get my refund.  I proceeded to email the Quickcert contact and let him know and it has been back and forth for a month now of promises that the money is coming back to me.  I have not gotten a refund so I have opened a case with the credit card company and I have a long list of email promises of my refund.   I am going to call the rep tomorrow and begin with "Can I record this call"  then see if he will give me more information.