• Report: #462878

Complaint Review: Quicken Loans Mortgage

  • Submitted: Fri, June 19, 2009
  • Updated: Tue, August 25, 2009

  • Reported By:Cleveland Ohio
Quicken Loans Mortgage
1500 W 3rd Street Cleveland, Ohio U.S.A.

Quicken Loans Mortgage Mad mad mad disappointed hard worker tired of being a slave clown... Cleveland Ohio

* : Enough Hypocrates...

* : This is like reading an angry teenagers blog/diary

*UPDATE Employee: Implications...

*UPDATE Employee: really again...

*UPDATE Employee: really again...

*UPDATE Employee: really again...

*UPDATE Employee: really again...

*Author of original report: Quicken Loans Mortgage mad disppointed hard worker tired of being a slave clown

*UPDATE Employee: really????Wow...

*UPDATE Employee: Ashamed and Embarrassed

*UPDATE EX-employee responds: Spineless Slander/Libel

*UPDATE Employee: professional organization

*UPDATE EX-employee responds: Lets Be Fair

*UPDATE Employee: Good home

*UPDATE Employee: Good home

*UPDATE Employee: Good home

*UPDATE Employee: Good home

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After almost 2 long years, working as an animal, saving my director's weekends, pushing myself harder and harder,I finally came to my senses...

I dont fit the "a*s kisser" type, but im a hard hard worker.
Unless you wear skirts you will have to sell your soul to grow in this sweat shop...

Quicken Loans is a shame...I just realize how stupid and brain washed Ive been.I really feel like a clown.

Maybe quit wouldnt be a bad idea.Im so tired to see any "dumb h*o" get promoted for sleeping with her director, and team leader...at same" time"!!!

Tired to hear all those stupid Slogans...They just mean nothing at all...In the end, is all about how much c**k you can suck...

Joanna Montali pretty soon, will become vp this way...

What A shame they have to be so low...Firing hard workers with families and keeping less productive unattractive, but "pleasant females"

We are not but a disposable puppet, unless you can wear a skirt and have any idiot making your job 24/7.

Fatheadupset
Cleveland, Ohio
U.S.A.

This report was posted on Ripoff Report on 06/19/2009 06:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Quicken-Loans-Mortgage/Cleveland-Ohio-44130/Quicken-Loans-Mortgage-Mad-mad-mad-disappointed-hard-worker-tired-of-being-a-slave-clown-462878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1

Enough Hypocrates...

AUTHOR: HugeFan - (USA)

The double standart for judging sexual behavior that exists in society as a whole, exists in the office as well.Let's be honest, sonner or later, people would know...

Very few companies deal directly with the issue, if at all possible,they ignore it.

Perhaps the most subtle,but most pervasive,razon companies don't take actions in dealling with office sexual activities ( even if the consenting part envolved is married and can destroy productivity) is that there is no separate entity called "The Company"; There are only individuals within the organization in positions of authority.And many of these (men and women) are either involved themselves or are close personal friends with other who are involved.Either way, there is less than eager to "rock the Boat".

I would say for our frustrated poster to go...is not gonna change.Still, if you do have skills and if you work hard, you will achieve your dreams.

Even if you shouldn't dipp your pen in the company ink, people still doing it, sometimes, they have their families pictures hanging around, and still doing it...

If you work for Quicken Loans, you'll be expending more time with your co-workers than with friends and family.

At work, people present a side of themselves that is not representative of the whole person, and when you have engaging projects involving large budgets,High stakes, like we have and more than that;we can have a sense of vitality and importance making the suite 500 a "very sexy place". The problem,is I still feell like I'm in a Big Sausage Party".Probably at Hooligans there are more appealing females than there, no offense, but I just don't get it..

But I've seen...Happens...

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#2

This is like reading an angry teenagers blog/diary

AUTHOR: MovedOnGoodTerms - (USA)

I only worked for Quicken Loans for a couple of months before I just plain decided it wasn't for me, like one of the posters above. That's it. I was in the Cleveland office and am somewhat familiar with the names listed in this post and on this site but not enough to comment on them. I too am surprised to see this type of anomosity. I noticed a few 'bad apples' while I was there, but that only helped me to try and be more upfront and honest with my clients. I landed a fair amount of loans, and enjoyed myself for some time, but the long days were wearing me out. I'm not going to complain about the hours because my interviewers were very clear about the amount of hours I had to work. I will be honest, I'm a younger guy and haven't worked in the mortgage industry before Quicken so I can't really comment on the compensation plan, but it worked alright for me. I honestly just needed a job with an 8 hour day. I have a fiancee and I'm planning my wedding...I'm not saying it would have been a problem but I just didn't want anything to to complicate my wedding day (which is coming shortly). I admire both current and former employees alike who are proud of the company they work(ed) for. When I'd be making calls during the day and a prospective client told me they heard bad things about Quicken I took it personally, because it made me look like an idiot. As to consumers making complaints on this site, I can't disagree with your position. Mortgages are a huge deal, and a necesary (spelling?) evil and shouldn't be taken lightly. Take it from me, more than likely you were very unlucky with who contacted you and who you dealt with. There are a lot of really good people that work there who do it the right way. I can agree with everyone else, if you've been wronged it does get looked into and there is disciplinary action. I saw it happen on more than one occasion for bankers at QL who try to do whatever it takes to make money, and they do get dealt with. Hard. As far as the drug accusations go, no idea. I was always working at my desk and meeting with my director discussing how I could improve so I didn't see/hear anything that would indicate those allegations. That's about it. Had a good run at Quicken, but in the end, I couldn't see myself making a career out of it. Best of luck to the people still in the Cleveland office.
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#3 UPDATE Employee

Implications...

AUTHOR: Koolaid... - (U.S.A.)

I got involved with a co worker once,That was 8 years, one weeding and 3 kids ago...

Co-worker for a night stand could be uncomfortable.
The action of having sex in the workplace is forbidden and having a relationship with co workers are frowned upon and serious consequences can occur leading termination of employment.In any case, have a relationship with a co worker can often times be difficult and put a strain on the both.
Plus, as we can see, co workers, know everything and yes will judge you.
Office sex is an issue that is always swept under the carpet as the perpetrators as well the society turns a blind eye on it.

Office sex strains relationships between workers which trickles down to affect the organization in a very negative way...
It is impossible to exercise power with office sex still being played behind the scenes.

I've been working here time enough to love it.
These is an amazing company to work for,yes you'll work a lot, yes you can make money and yes," office sex is a fact as well."

This poster is exposing something that indeed happens in this company but not just in this company.
I don't know this especific person, and would not believe in rumours, but I've seen this happen with others.

If you are not a strong person,this job can really suck you in, substance abuse can help you work longer shifts and make poor decisions...

Westmoor,
For someone who is not part of the team , you sound really angry.
These poster may be unfair, but if so true, i could understand this person.
Can be really frustrating when you put your heart in something and you see wrong behavior being rewarded.
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#4 UPDATE Employee

really again...

AUTHOR: Really - (U.S.A.)

That happens everywhere,everybody knows, but nobody talks about it...
Funny thing is the "employees reaction", as they don't know...Or pretend they don't.
Come on...
If she does her thing, what's the problem???
Leave her alone, she can have some fun...
As long as she does what she supposed to, is just fine...
If you feel doing your hard work, and not getting enough, maybe you are in the wrong place
Quicken is not a job for people with families.You'll have to push yourself too hard here,your family, will become Quicken Loans, so...
Find yourself one place, where you can be happier...
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#5 UPDATE Employee

really again...

AUTHOR: Really - (U.S.A.)

That happens everywhere,everybody knows, but nobody talks about it...
Funny thing is the "employees reaction", as they don't know...Or pretend they don't.
Come on...
If she does her thing, what's the problem???
Leave her alone, she can have some fun...
As long as she does what she supposed to, is just fine...
If you feel doing your hard work, and not getting enough, maybe you are in the wrong place
Quicken is not a job for people with families.You'll have to push yourself too hard here,your family, will become Quicken Loans, so...
Find yourself one place, where you can be happier...
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#6 UPDATE Employee

really again...

AUTHOR: Really - (U.S.A.)

That happens everywhere,everybody knows, but nobody talks about it...
Funny thing is the "employees reaction", as they don't know...Or pretend they don't.
Come on...
If she does her thing, what's the problem???
Leave her alone, she can have some fun...
As long as she does what she supposed to, is just fine...
If you feel doing your hard work, and not getting enough, maybe you are in the wrong place
Quicken is not a job for people with families.You'll have to push yourself too hard here,your family, will become Quicken Loans, so...
Find yourself one place, where you can be happier...
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#7 UPDATE Employee

really again...

AUTHOR: Really - (U.S.A.)

That happens everywhere,everybody knows, but nobody talks about it...
Funny thing is the "employees reaction", as they don't know...Or pretend they don't.
Come on...
If she does her thing, what's the problem???
Leave her alone, she can have some fun...
As long as she does what she supposed to, is just fine...
If you feel doing your hard work, and not getting enough, maybe you are in the wrong place
Quicken is not a job for people with families.You'll have to push yourself too hard here,your family, will become Quicken Loans, so...
Find yourself one place, where you can be happier...
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#8 Author of original report

Quicken Loans Mortgage mad disppointed hard worker tired of being a slave clown

AUTHOR: Fatheadupset - (U.S.A.)

After almost 2 long years, working as an animal, saving my director's weekends, pushing myself harder and harder,I finally came to my senses... I dont fit the "a*s kisser" type, but im a hard hard worker. Unless you wear skirts you will have to sell your soul to grow in this sweat shop... Quicken Loans is a shame...I just realize how stupid and brain washed Ive been.I really feel like a clown. Maybe quit wouldnt be a bad idea.Im so tired to see any "dumb h*o" get promoted for sleeping with her director, and team leader...at same" time"!!! Tired to hear all those stupid Slogans...They just mean nothing at all...In the end, is all about how much c**k you can suck... pretty soon, this female will become vp this way... What A shame they have to be so low...Firing hard workers with families and keeping less productive unattractive, but "pleasant females" We are not but a disposable puppet, unless you can wear a skirt and have any idiot making your job 24/7. Fatheadupset Cleveland, Ohio
U.S.A.
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#9 UPDATE Employee

really????Wow...

AUTHOR: Really - (U.S.A.)

Wow...

Well, if you are not happy, stop crying, and just go...
That happens in many work places not just here.
You sound like a very sexist male,having a real bad day.
Rumors, are not always true, as strong as they can be...But...If so...I can understand your frustration...
We all know, how hard we must to work there and yes, sometimes can get you over the top...
As long is everybody single,and do their jobs, what's the problem?
Just quit you know...some things just dont change and still a great place to work...
I have friends telling me the same things in their companies...
Happens everywhere...
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#10 UPDATE Employee

Ashamed and Embarrassed

AUTHOR: Westmoor - (U.S.A.)

To whomever posted this report, I don't know who you are but I am embarrassed to be your co worker or associated in any form to someone like you. Yes, you have probably worked a lot of late nights and a lot of weekends - and as a result have been well compensated for your time and energy if you are even halfway decent at your job. You get what you give - and maybe you should stop focusing on someone else's career ladder and worry about your own - it will probably get you much better results in the long run.

Personally, I am disgusted that you would take the name of one of our colleagues, one of our leaders, and put ridiculous accusations on a public forum for the world to see. Have you ever had the opportunity to work with the woman whose name you so easily slid through the mud? Do you know anything about her work ethic, how in depth she understand's our industry's ever changing guidelines and how much she truly cares about her clients and her team members? My guess is no because if you have spent even as much as 5 minutes working with Joanna you would know every reason why she was promoted and you are still feeling like you've been passed over.

I have no doubt that you will be discovered and the appropriate actions will be taken - I have to ask, was it worth it? Do you feel better now you've put someone down? Do you think this action has led you further down the path you want to be as a person or as a professional? Lastly, I will leave you with this ... if this isn't the career for you then make the decision to leave gracefully and with dignity. Your poison isn't helping anyone - especially yourself.
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#11 UPDATE EX-employee responds

Spineless Slander/Libel

AUTHOR: Lbailey - (U.S.A.)

Quite frankly, I am appalled at this posting. I worked for Quicken Loans for 2 and a half months and realized that it wasn't for me. This had nothing to do with the company or the people, but sales isn't for everyone.

I will say though, Joanna Montali, was absolutely one of the only reasons I tried to stay. She is by far one of the hardest working and smartest people in that office. I told everyone back then that she would be the first female director in Cleveland. I was 100% disgusted when I went to look up her information online for a reference and came across this posting. This couldn't be further from the truth. As a woman and someone that knows her personally, I find it to be terrible that ANYONE would ever stoop to such low levels out of spite and jealousy. Seriously? How old are you? Clearly, you are one of those people that thinks hard work is everything and that no skill is necessary. Or maybe you are just sexist. Either way, slandering a person and a company's character does nothing for you, but make you look like the next person headed for the unemployment line for good reason. Obviously you don't know the person you are attacking and if you did maybe you would be trying to learn from and be more like her; not shredding her character to pieces. Your actions should clearly dictate to you why you have not been promoted; stop looking to blame anyone but yourself.

I am so upset and I hope that whoever posted this message gets what they deserve. Can I say lawsuit? Slander or libel; both illegal. You should understand the magnitude of your actions. How pitiful can one be?

I hope that Quicken Loans quickly erases you and anyone else like you from any association with their organization.
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#12 UPDATE Employee

professional organization

AUTHOR: Hart - (U.S.A.)

Grow up please. Quicken Loans rewards those who perservere and work hard. I personally have grown under the responsive leadership and the work ethic that the company provides for each and every one of it's hundreds of employees. Obviously the writer of the distasteful report does not see the value in himself or the great company that he represents in these tough economic times. I can personally vouch for the employee named, and being a female myself, know that reward comes only to those in the company that have the morals and values that it takes to be a leader and rise to the next step in a very competitive work enviornment. Please reevaluate your harsh and otherwise misleading statements and know that you and you alone are responsible for your failure at such an amazing organization. Lastly it may be inevitalbe that you will be soon looking for another employment opportunity if you are so easily able to slander an individual and a company on a site like this.
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#13 UPDATE EX-employee responds

Lets Be Fair

AUTHOR: James - (U.S.A.)

I ran across this site checking up on what my old company was doing. I have to say I'm shocked at the amount of innuendo, rumour and general nastiness present here. While some of the client complaints may be legitimate, the stuff from so-called ex-employees or insiders is really over-the-top. I couldn't help but comment here, because I don't think it's a fair representation of a pretty good company.

I was a mortgage banker at QL, so I think I have a pretty good perspective on how the company operates. I did it successfully for almost four years, but left to finish up my masters degree. It's a challenging and demanding job and company, and some people simply find they aren't cut out for it. So they move on and try something different. That's what I did. Did I work long hours? Yes. Was it stressful sometimes? Yes. But you show me any job that isn't. Especially a job that is in so customer facing. Turnover in any position like this is high at almost all companies. QL is no different.

Fatheadupset, I have to tell you that your post was what prompted me to actually take the time to post a rebuttal here.

With all due respect, posting the name of a coworker in conjunction with the accusations you made is pretty slimy. I'm giving you the benefit of the doubt that you had a bad day (rates went up last week, so maybe that's part of it), so maybe you were "venting" here. But I think any reasonable person would read your rant and conclude that it's just not good form or honorable or even ethical to attempt drag someone's name through the mud like you did in this post.

Besides, you may no longer even work for QL (or maybe never did) and perhaps you are just some acquaintance of the person you smeared on this site with a personal axe to grind. I can't know, of course, because you posted these charges anonymously from the safety of your computer. It's ironic that you enjoyed an anonymity yourself that you weren't willing to extend to the person your tried to drag into the muck. It says more about you then it does about the person you disparaged or the company.

How would you like it if someone anonymously published unsubtantiated rumours and innuendo on a public website about yourself, your spouse, daughter or boyfriend/girlfriend, sister, mother or grandmother? You get the point. It was cowardly and not at all honorable, regardless of how personally frustrated you might be.

Gotta tell you, outside of some of the client complaints around appraisals, this board seems to be populated by a small group of the same people (like 3-6 total) claiming to be employees or ex-employees with a suprising amount of time on their hands and the venom to match. Considering how many people work at QL or have worked there, I would definitely say the people on this board represent the minority. Overall, QL was a good place to work, with a solid reputation as a clean mortgage shop. Were there some less-than-stellar bankers? Sure. But you show me any company without it's share of a few bad apples.

I'm actually stunned that ANYONE who currently has a job would be complaining, especially in this labor market. Be happy you are getting a paycheck. And if QL isn't right for you, then go find another opportunity and move on.

In terms of client complaints, I would recommend that any clients with issues just call the company's client relations team, send a letter to the CEO, Bill Emerson, or reach out to the company online. They are all over the place on the Internet, so finding a live human being inside the company to talk to for some kind of resolution isn't that hard if you try. Also, if your unhappy somehow with your banker, just ask to speak with an RVP and see if you can have your loan assigned to someone else. The company has lots of very good, professional bankers who may be a better style fit for you.

Understand though that a lot of the issues these days that people are experiencing may have zero to do with the mortgage company. Home values are still in the toilet and are really unpredictable and until you get your appraisal done, a GFE is just that: a good faith estimate. This is very different from four years ago, when every time you did an appraisal, you had more equity in your home than the last time you refinanced. No mortgage company (QL included) sets the guidelines for mortgages and they don't determine home values. The idea that QL would want your home value to come in low just so they can grab a few hundred dollars in a deposit is absurd. As some other people have pointed out, they make their money off from closing loans. And as far as I can tell, they are still closing a lot of them.

If the company is anything like it was when I worked there, they are receiving thousands of mortgage apps a day, so the amount of complaints resulting from these applications is pretty small all things considered. Also, search any company that you respect on this website and you will likely find all kinds of similar rants from people. I did this and was surprised to find that one of my favorite companies Costco had 52 Ripoff Reports filed against them. Bank of America has 1500. This site just seems to attract and encourage the worst in people, even if they might have a legitimate complaint. Something to consider.

So that's my perspective. I'm sure the 3-6 people on this site that seem to jump in on every client complaint to push their own personal agenda will now do the same to me. But I really felt compelled to respond to this particular post because it was just scummy in my opinion.
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#14 UPDATE Employee

Good home

AUTHOR: Real World - (U.S.A.)

I agree you can work alot of hours, however you were told the hours were long when you took the job.If you do not want to work pass the hours required, then dont. However if your not hitting your numbers each month, as you were informed before you took the job, then dont come on here and cry that your working alot of hours.
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#15 UPDATE Employee

Good home

AUTHOR: Real World - (U.S.A.)

I agree you can work alot of hours, however you were told the hours were long when you took the job.If you do not want to work pass the hours required, then dont. However if your not hitting your numbers each month, as you were informed before you took the job, then dont come on here and cry that your working alot of hours.
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#16 UPDATE Employee

Good home

AUTHOR: Real World - (U.S.A.)

I agree you can work alot of hours, however you were told the hours were long when you took the job.If you do not want to work pass the hours required, then dont. However if your not hitting your numbers each month, as you were informed before you took the job, then dont come on here and cry that your working alot of hours.
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#17 UPDATE Employee

Good home

AUTHOR: Real World - (U.S.A.)

I agree you can work alot of hours, however you were told the hours were long when you took the job.If you do not want to work pass the hours required, then dont. However if your not hitting your numbers each month, as you were informed before you took the job, then dont come on here and cry that your working alot of hours.
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